2 Plays from 1/21 that weren’t fully paid

Attached you can see screenshots from 2 wagers that won yesterday, but weren’t fully paid. Can anyone provide some assistance or clarity here? Thanks.

Unfortunately it appears that these wagers were placed with a bonus that has since been forfeited sadly. You were only paid out the portion of the bet that was made with cash funds.

This bonus was forfeited from your end.