Cash out error

My money disappeared! $154 cash out on wager and then my money just disappeared.
Someone please explain so I can get my money back! Cashed out on a live wager and successfully did so, and then my money vanished

Ref. 23051746777772

Hi,

From our end, this wager settled as a loss.

Yes I understand but I cashed out early and received the $154 but then it vanished out of my account

It does not show that you have cashed out. Do you have any screenshot maybe?