@moderators I know tensions are high rn with the site down apparently to literally everyone and a lot of angry messages are coming in.
But I think the biggest theme everyone is getting at now and in the past is that better, sooner, more honest information from BOVADA would go a very long way for the customer experience, especially to some of our best members in the community.
I know many cases of my own, as well as countless stories from others, about misinformation depending on who you talk to on the service team and rules that are applied haphazardly or without notice.
We would all appreciate an improved effort on the company’s part in this area. While the site down also indicates technical issues, those will happen from time to time and I think the deeper issue is the complete lack of communication most of the time. Or communication that is thoroughly void of any actual information.
I know you moderators try very hard to make the community a better place but if I were the higher leadership, I would be very worried about this trend across all aspects of the company