Okay so I had a Stefan Kozlov moneyline wager and he retired before the match was completed. The wager was graded as a loss and after talking to a customer service rep, he explicitly stated that if a player retires that the wager still has action and the opposing player will be awarded the win for settlement purposes. I have constantly told him that that is not the case but he keeps referring me to rule #2? So, if a player retires during a match will the bet be voided or graded as a loss?
This I think is a 100% voided bet. Anytime you bet on a moneyline, and a player retires, the moneyline bets become voided.
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Maximillian, tell them to have the sportsbook team review, same issue on same match for me earlier, the chat rep is out of their element. Rule 2 1st paragraph is specifically for when a retirement happens at any point, it is a push. The second part on a dq is probably what they’re misreading. That’s in cases, like when Novak hit that ball lady in the throat and got dq’ed from the us open. Retirement and dq are very different