Incorrect payout

I did not paid out correctly playing Carribean hold em and after attaching a screen shot and explaining what happened, Gabriel, with customer service essentially called me a liar. Please see screen shot

Full house when playing the progressive pays $100. Why was I not paid for it and why can’t Bovada supposedly see this hand? It happened less an hour ago

Pretty sure it goes by your 2 cards and the first 3 so you would have to get the full house after the flop and before the turn and the river. Only way I know is because it happened to me also and I asked about it.

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Note the third bullet point. “ your cards and the first three community cards”. You didn’t get the full house til the fourth card