Hello all,
I recently meant to place a $3700 wager on Cameron Norrie ML, but right at the second that I clicked “place bets” the line got closed and the wager became unavailable. However, the wager still ended up completing, but I received a weird message instead of the usual “bets successfully placed.” I received a message that stated “the selection you have made is not available” and a “a system error has occurred message.” Based on this information, the wager was completed incorrectly/erroneously which would go against the bovada general betting rule #10. I spoke to a CS agent and subsequently a supervisor who both refused to void this bet, saying that this message could be shown due to poor internet connection on my end??? Unfortunately I was unable to cash out the wager because I never had an option to, so I would like to report this here and have it voided as it clearly goes against the betting rules of the site.