I would like to just give everyone here a BIG WARNING, do not play live dealer on your iphone. The live dealer game on iphone is very glitchy and laggy, i have a ticket open right now for around 11k that was spent in 5 hands on live dealer because the 100 chips kept becoming 1k chips. I had this same issue happen two days ago when i tipped a dealer a 100 dollar ship for winning a big hand and it read it as a 1k chip., Thankfully bovada stepped in and refunded me the 900 dollars that was in error. With this new ticket that i have open, i spoke with the customer service supervisor elishe/alisha(not sure how she spells her name) this morning and she went ahead and let me know that she was working on my case and she was resolving the issue my account would be updated in 10minutes and my balance would be updated. i thanked her for solving the issue and hung up the phone. About an hour late i get a message saying they wont issue me my money back because there was no issue found( which is what they always say) and when i called back in to let them know that Alisha told me she resolved it and i was getting my money back they wouldnt let me speak to her. I dont know how they go back on there word when i was told the issue was resolved and my account balance would be updated in 10 minutes to being ignored just because they didnt want to issue back 11k. Thats a good warning to any of you other high roller players, watch out because when an error occurs on there side they will take your money. Ive lost 60k+ in the last year with bovada fair and square and never gave them a complaint, but i do have an issue when its money that i did not bet because that is money that is stolen from me. I just want to warn everyone that this issue has happened, i dont want anyone else going through what i currently am. Ive been a player here for 4+ years, been a hosted player, won big money here and cashed out but an experience like this is just horrible. Best of luck to all of you out there, AND DO NOT PLAY MOBILE!!! i will update my post because they are currently doing a further investigation into this and i deserve to have my money back!