Received points but not free spins

Deposited with a bonus that gave me free points and spins in A Night With Cleo. I received the points and it says the free spins were awarded in transactions but when I open A Night With Cleo on my desktop or phone, the free spins are not showing up.

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Same happen to me

Im having the same problems

Is anybody going to resolve this or just crickets

Same issue here.

Same problem for 2 days now