2 weeks ago I got an email about a reload bonus and to log in to see the offer.
I logged in, and no offer. So I emailed support. They told me $150 bonus at 75% with a 20x rollover. I asked how do I claim this if it was not showing in my account. They told me to make a deposit and chat with support to get the bonus. So I did.
Today they removed $298 (of a $150 bonus. How is that possible?)
I have chatted and they keep saying by accepting the bonus I agreed to the expiration. Problem is, it never showed up on the website. The email from support said nothing about a 7 day expiration. I’ve NEVER had a 7 day expiration, especially not on a 20x rollover. I NEVER would have accepted this promo if they told me I had a week to churn through it.
Chat refuses to connect me with anyone higher. Who do I need to go to in order to get this addressed? This is absolutely insane!