Soooo once again, I have had the issue of placing a live bet at -3 for Broncos 1H and as it’s processing it moves to -4 and locks in the -4. I of course raise this issue to customer service and 2 large problems I faced there:
the customer service rep the entire time was explaining to me how 10-4 = 6 and 7>6 so I lost and it took 20-30 mins just to explain that this isn’t my issue. My issue is that the system is locking in another bet completely which is not my number/line.
Then when I finally connected to a supervisor after close to an hour, the supervisor proceeds to tell me that any time you live bet you do have the possibility at getting a random number…… what??? How does that make any sense whatsoever? So live bets could just be a random line any time.
Another issue I have as well is when I asked for any type of compensation. The supervisor said that I have raised this issue before and gotten compensation last time (months ago). So explain to me how bovada is able to get by with these problems re-occurring and only provides compensation the first time?