This might be a bit of a new one, and the supervisors weren’t too helpful so here I am. Sorry for the ramble in advance.
Today there were a few wagers that I and a few others placed, and they were voided. Later they were unsettled, so I figured they were cool to keep going. I find out after the game that my original bets were voided a 2nd time, but no one else’s were.
Bovada not only pays out the same wagers, but sends a note saying they are honoring the bet as part of their stance on valuing customer service. Why then, I ask…were mine not counted as wins?
Here’s a photo of one of my bets voided, and someone else who took the same bet cashed. Another person got the message I mentioned before from bovada. Mine should be honored as well, I did nothing different!?!
If someone could please assist me and correct my wagers to match everyone else who took the exact same bet, I would appreciate it. Thanks. You can see the time stamps on both my void and the other individual’s winning wager…makes no sense, same bet an everything (I’m east coast, he’s west coast fyi)