Why is Ref. 20011106085611 and Ref. 20011106085535 grade loss
The match went in overtime
Ref. 20011106215378 is also graded loss.
Tried to contact your support. i do not want to go into details… but there is a LACK of understanding on how betting works by your Customer Support
14:43:45Olanna H.You wagered on the Live 1st Quarter total will be under 42.5
14:44:05Olanna H.Which means it sould be less than 42.
I’ve taken a look into these wagers and I can see that #20011106215378 has since been re-settled as a win.
Regarding the other two wagers, based on the scores available it appears that they have been correctly settled. You’re more than welcome to send over a PM with more information as to why you believe they’re incorrectly settled and I’ll take another look.
In the meantime, I’ll look into your interaction with Customer Service and follow up if necessary.
Ref. 20011107720759
1/30/20
12:05 AM
Balance Adjustment - Resettlement
1/30/20
12:05 AM
Balance Adjustment - Resettlement
1/30/20
12:05 AM
Loss - Single
Under - L1H 67.5 (-125)
Arizona State @ Washington State
1/30/20
12:05 AM
Unsettled - Single
Under - L1H 67.5 (-125)
Arizona State @ Washington State
https://betsapi.com/r/1893963/Arizona-St-v-Washington-St
I’ve had a look into this wager and I can confirm that it’s been correctly settled. Official sources have the first half at a total of 68, which is more than what you selected for your wager.
Feel free to send over a PM if you have any questions about this.
Continuing the discussion from Wrongly graded bets:
Could you please take a look at my accounts as well? I have a lot of reference numbers and that say they are losers when I double checked and they are winners. Would mean a lot. I’ve used this site for years
Wonderful. I have a list of all my reference numbers and says I have a lot of cash back but nothing in my account
I won a bet but not yet graded
Ref number for wager is 20021121539594
Apologies for the late reply, we have now escalated this wager with the results to our Sports Team and will PM you with further details.
Ok will be waiting
This wager has now been settled.
Basketball match over… Wager not graded
Can you please provide a wager reference number?
Ref. 20031124466614
Upon review, this wager has been settled as a ‘Win’.
My wager was wrongly graded. I placed bet game was to end under 5.5 corner kicks. Game ended with 4 corner kicks and my wager was graded as lost.
Ref 21071342778928
Looking into this now.
Unfortunately @chrismaboh it appears the wager you made was actually for total amount of bookings during the game and not total corners. It does appear there were 6 cards handed out during the game unfortunately.
Ok thanks I doubt I placed a bet on corner kicks
Thanks for clarification
