We’re working hard to resolve the issue as quickly as possible, and while we can’t provide an exact timeline just yet, rest assured that everything can and will be fixed. Our team is doing everything they can to get things back to normal.
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Ok thank you
Hi there,
I made a deposit via bitcoin transfer to the following address: bc1q83lq9y7p48gjzr2tjnr0ez9esaznr4ts7xl8p7
While the transfer obviously succeeded, I don’t see the balance change in my Bovada account. Could you please check and help restore this deposit? I can provide information to verify this is me.
Thanks.
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Hey,
I sincerely apologize for the inconvenience, but as mentioned earlier, we still don’t have access to our tools and are unable to review accounts at this time. Once the issue is resolved, we will be more than happy to assist you. We kindly ask for your patience and understanding, lionelc. Thank you so much!
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Can we be provided free play until it’s fixed geeesh
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Since you have taken all our crypto deposits which have been validated but not credited to our accounts, what guarantee or level of confidence should we have that if we win that we will actually get paid??? Convince me, convince us!
Any winnings will be paid as normal
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Really, one sentence reply??? Appreciate the effort trying to convince us.
Since some of us have been waiting over 24 hours… I’d appreciate some free play comp added to my account so I can at least play?!
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same lol lol feels kinda off with this whole situation never seen them down on cs and deposits for this long lol
Unfortunately we are unable to access accounts at this time, and compensation that is to be issued would very likely be communicated via player message once everything is resolved.
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Agreed. some one must have won big
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I made a deposit Sunday evening and still haven’t got it but the BTC was confirmed Sunday evening today Is Tuesday and still nothing!!
You guys better have a good compensation coz why would we trust this crap… this is flat out hopeless moment
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As Paul mentioned, we still don’t have access to our tools, and any compensation will most likely be communicated via player message once everything is resolved.
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So you saying you can’t post me even $5;to play???
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Not sure how you expect them to do that if they can’t access our details
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Since we don’t have access to our tools, we’re currently unable to assist. We’ll provide an update here as soon as we receive one from the team.
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Thank you so much for your understanding, everyone – we truly appreciate it!
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I’ve been waiting 24 hours for my Bitcoin deposit and nothing. How much longer? This is unacceptable.
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We would advise you contact CS if you have a deposit issue