Email responses are the worst, it is slower than a pigeon delivering messages in the ancient times
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Not you sorry I tagged your last message by accident
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This is just a PR nightmare. Theyāre so bad at crisis management. Customers want honesty. Period. Whether good, bad or indifferent. Find a way to ease our minds and plan ahead. Everything is reactionary and they end up making matters worse. Thereās a ton of customers in here with decades of loyalty, make sure they are communicated to and taken care of so that you retain their business. Itās really not a hard concept.
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they dont care
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I havenāt been able to do any transactions or use the site because of this infinitely stuck withdrawal. This chows chilli ring.
I agree, and on top of that, itās not just a small business where you buy chocolates for a few bucks or t shirts etcā¦ weāre talking hundreds if not thousands of dollars daily that people pour into this. If anything this industry is where customer service should be top tier
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Was desperastely hoping to wake up to a fix or funds. Dangā¦And no 9 am update either. I get it mods only know so much- but you haveāt given any new/useful info in about 36 hours. And no 9 am update either. And we still donāt have an ETA evenā¦just told to keep depositing thoughā¦
What a mess
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@NabilHassan56123 Weāre sorry for any delays experience in your email. We understand that is not one of the fastest means of resolution nevertheless we do answer all emails once received despite the time frame. For faster response time; we always recommend reaching us out via Instagram, Twitter, Facebook if you desire.
However, please bear in mind Financial related queries can only be done via live chat due to security reasons.
Their 9 am update is the same thing they have been saying since yesterday
How do we get in touch with our host?
I was just able to get code for withdrawal
@Lezzie_Bovada What about those of us who have deposits stuck for 36 hours now?
No one is offering any information about when we can expect our funds, just they they are āsafeā and you are āworkingā on it.
What work is being done? Do we have any idea when this can be completed? Please find out more
Be careful. I got a code and entered it and it said it was the wrong code and locked/blocked me out of my account for 24 hrs.
@moderators it is a generic question, and a simple one to answer. Just asked if there is actually a birthday bonus we get, or is something some players get it and others donāt. Not a question I need to ask on live chat. Oh I forgot, no one is there on live chat now, is it, silly me, whom can I ask then 
Oof. I have had that happen due to site malfunction before as well, it stinks.
There is not a set birthday bonus promotion.
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See Paul, thatās why I like you, you donāt bullshit, answer the question, why canāt all the moderators be like you man
What happened to the 9am update?
Yeah typical that we get punished as customers for site issues. Time and time again. My favorite one was when I was playing one of those rocket games in the casino where you have to press cash out before it crashes and the site glitched and I lost 11k. Was anything done for me? Nope, of course not.