This issue has already been acknowledged and escalated through the proper channels. Moderators do not have the ability to directly resolve live wagering functionality, nor can we override Customer Support or technical systems.
If Customer Support is advising that no ticket is currently open, you will need to request that one be formally created so the matter can be tracked by the appropriate team. Once a ticket exists, it can be reviewed and followed up accordingly.
Please refrain from directing accusatory language toward moderators. We are facilitating the process within our scope and expect communication to remain respectful. Further updates will be shared if and when additional information becomes available.


Also that no reports have been made and no ticket exists? even tough mods keep claiming they have made reports and opened a ticket. interesting.