Wager Settlement Issues (Part 1)

I will have this reviewed for you shortly.

Thanks Maddie

The wager would’ve settled correctly as Miami’s first shot was a free throw. As per our prop builder rules which can be viewed here, “for the avoidance of doubt, this market’s settlement does not include any free throw attempts made or missed.”

Okay well I should’ve received a Win for this bet if it does NOT include free throws , but yet I still don’t have my money

@Maddie @moderators the wager did NOT settle correctly , according to your own Rules it does not include Free Throws so I would like the Loss undone please, I have Miami missing their first shot and they did , I do not have them making one

Apologies for the confusion, the wager was fixed.

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@moderators Any response please? This bet is over a week old, why do I need to chase you down for bets that I’ve won?

I am going to check on this for you and get back to you shortly.

There was an issue last Thursday November 30th in which some wagers were settled but not showing a settlement ‘transaction’ in player’s accounts (they keep showing as pending), they either appear in open bets after being settled or not showing the settlement at all (this is affecting wagers in all sport). I will PM with your account details.

@moderators Match was cancelled for 23121864793986 please settle thanks

Having a look right now.

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Still showing unsettled any luck thanks :slight_smile:

We have to wait for confirmation that this game will not resume in 24 hours.

Ah got ya looks like it will resume in the next 24 hours thanks

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@moderators so now the match was settled abandoned but it will resume within 24 hours. Why is my bet not pending now. I want the bet active since it will resume

Please the link that shows it will be resumed within 24 hours.

There are a few here’s from the official team press

The time would be past the 24-hour timeframe from today’s start time.

Buffalo Bills 23121865218591