Wager Settlement Issues (Part 1)

Ref. 24041925708219

Marked a loss - First Pitch Result was a single line drive by Vierling

@Bmoreheartless This was correctly settled as a loss due to the first pitch of the at bat was a strike.

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I placed a tennis bet on a challenger match
 the player I wagered on was up 1 Set to 0, and 1 game to 0 in the second set when his opponent retired
 my bet was graded a push? Seems wrong to me?

Please provide your wager reference number.

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Thanks @Maddie!

Ref: 24041925903379

We are waiting to receive an update from sports.

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Thank you.

In the event of a match starting but not being completed, all bets will be void unless the result of the wager has already been determined. As you placed a money line wager, and a winner was not selected, the wager was settled as no action.

I understand this ruling - however the language is quite vague (as this language is posted under “set bets”)

Under live bets, it mentions that any match that has a winner - which mine does- will be graded as such.

Like I said, understand the ruling - but would suggest an update to the language!

The match technically has no winner as it wasn’t completed. Tennis rules can be found here.

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24041926097613

Help pls it’s not yet graded

@Brooke_Bovada

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Checking on this.

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Wager has now been settled.

I placed 3 bets that included a soccer game that ended up getting canceled due to a power outage. This was FC Juarez vs Atlético San Luis.

I messaged Live Chat since I’ve never had this happen. They told me that the leg would be canceled and my bet would be processed without that leg. Sweet! Well yesterday they were counted as a loss, which was fine since the game resumed and my bet didnt hit. Then today, they credited me the winnings and cancelled out the game in question. Nice! With the winnings i made a few more bets then Boom -$400 in my account. I messaged chat Support and basically told me it was a mistake they made and i basically cant do anything about this. Have you guys ever had this issue? Ive been with BV for years and NEVER had this issue. Im now in the negative!

@moderators

@AtxGuy512 Please confirm your wager reference number.

Ref. 24041924945246

Ref. 24041924951896

@Lillian_Bovada

@AtxGuy512 checking on this with sports.

@AtxGuy512 those wagers were settled correctly as the match was abandoned on the 7th due to bad light. It was then completed yesterday within the 24 hours. Per our sports betting rules as it pertains to soccer,

Any match abandoned before the completion of 90 minutes play will be graded as ‘No Action’, except for matches that are resumed within 24 hours of the scheduled start time, or those wagers where the outcome has already been determined at the time of abandonment.

Ref. 23101829580341
Ref. 23101829580342

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