Escalated now.
I placed a bet on the Oleg Obidnyi table tennis and it was an over and it was paid out and then taken away and wanted to see about getting this corrected
This has been escalated.
It is also now resettled.
Thank you so much for resolving this in a timely manner. Have nothing but great things to say about yoy guys and your customer service
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My wager was incorrectly graded as a loss when it should still be active. The leg Arizona Diamondbacks NOT to score in the first inning was graded as a loss when the Arizona Diamondbacks, in fact, did NOT score in the first inning.
The wager reference number is: 22051526338052
Here is a link to the box score of the game:
https://www.espn.com/mlb/boxscore/_/gameId/401354603
Please. This should still be an active bet.
This should be fixed now.
Thank you!
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Ref PROPS-49316848, curious why the entire parlay was voided if 2/3 legs were voided. Shouldn’t it just revert to a straight bet that I won. For example I got 1/3 correct, other two voided as they didn’t play. Technically I should just win a straight bet on the one I won?
Unfortunately the prop builder doesn’t work this way. These are the onsite rules, but the prop builder voids any 2 player prop that voids to 1 bet.
So if I lost I’d get my money back too
Also what would happen if 2/3 players played
Why was my bet considered a Loss if this was definitely a win ! Real Madrid to win in Regulation time !? Ref : 22051526379543
Welcome to the Community! Unfortunately though it does appear that this game did go to OT and Real did win the playoff legs with a goal in extra time so this wouldn’t be a winner. The wager was for ‘Real Madrid in Regulation’ (Method of Victory). In other words they had to actually progress from regulation with a Victory. As they went to OT this was graded correctly as a loss.
This is why the odds for this were more than 6 to 1 as they would have had to win by at least 2 goals in regulation to advance and complete the wager.
then why did it take till the game to be over for it to consider a loss !? Should it have to be a loss the moment it went to OT ? This definitely says regulation victory ! nothing about OT