I just tried to log in on my iPhone, but it wouldn’t let me. So I got onto my computer instead and it worked. But I put in over $120 on slot games, and during the entire time the latency of the games and glitching was so bad, didn’t win anything the entire time.
I’m Having issues with casino feature and issues with logging into the community as well. The screen just refreshes and keeps giving me the green welcome banner over and over.
This is happening to me as well. The top banner glitches and will randomly show me not logged in and then when I click the login it will go into the refresh cycle of doom. The user interface of the top banner buttons also change during this. Almost like it’s a mobile design layout on a laptop interface. Frustrating.
Thank you very much for the feedback. The issues have been mitigated but we’re still working on fixing them completely. I’d suggest in the meantime to clear cache and cookies from your browser or use incognito mode as this might provide a smoother experience.
Try clicking the poker then log out and log back in to casino it worked for me
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Logging in issues again! Acts like you are logged in until you try to go anywhere on homepage no matter what slot or pressing casino tab takes you back to login page n keeps doing same issue. You can press on profile in it acts normal but when go to casino tab back to beginning login page again .!!
Please provide a screenshot of the issue you’re referring to so we can look into this further.
Nope. I asked and they denied me
Try tapping the poker tab, then going to the corner and tap log out. Then log back in right away without tapping the casino tab at all. I dont know why, but it works every time if i tap poker, then log in, and once i am logged in there i can then go and use the casino tab normally. Hope it helps
So what i told you to do worked for you then?
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Why hasn’t there been a campaign compensation yet? Respectfully, players shouldn’t have to reach out individually when this has been a widespread issue affecting everyone since last Thursday. In the past, Bovada Marketing would issue a formal announcement and automatically drop points into accounts. Does that department even exist anymore?
It feels unreasonable that players need to chase support for ongoing platform problems, only to be redirected or asked to troubleshoot issues that are clearly site wide. Please do what’s right here. I mean that in the most respectful way possible.
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Hi there,
Thank you for sharing your feedback we truly appreciate it. Our Support team is the department that normally handles reported issues any any related compensation. Once decision is made to do any compensation it can be communicate via account message, or you can reach out to Customer Support for confirmation.
We understand your concerns and appreciate you taking the time to highlight them. Your feedback helps us improve how we communicate with our players. It will be forwarded to the appropriate team
Thank you for the response. I appreciate you passing the feedback along, but I do want to be clear about the concern: this outage has been ongoing for days, it has affected all players, and there still hasn’t been any broad communication or acknowledgment from the teams responsible.
I don’t claim to speak for everyone here, but I’d bet most players on this forum would agree that relying on individuals to reach out one by one for compensation during a site-wide disruption just isn’t reasonable. It also leads to inconsistent outcomes, which is why I asked whether a campaign-level action or account-wide credit was being considered, as has been done in the past.
If Support is the only department handling this, can you please confirm whether a site-wide compensation review is actually in progress? The lack of transparency is what’s causing the most frustration right now.
Thanks again for looking into it.
For affected players who contacted Support individually, compensation was applied based on their specific account details.
Regarding site-wide issues, any decision about broader compensation rests entirely with the team responsible. If they determine that further compensation is warranted, it would normally be communicated via an account message. As moderators, we don’t have control over these decisions; the most we can do is forward concerns to the team and update you once we receive feedback.
We understand the frustration caused and will continue to pass along player feedback to ensure the matter is considered.
Yea I was able to load casino
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I dont know why it works, you would think someone that is computer efficient at the website would be able to figure it out like i did, and i am not computer savy at all. But it is what it is i guess. May the odds ever be in your favor
@moderators I just happened to notice at some point today that there is also another new “glitch” in the system. Whenever you go to the poker side, whatever your total playable balance is at the time is automatically rounded down to the nearest dollar now? If you happen to have $0.50 left in your balance, you can’t even get the chance to take it to the $0.50 jackpot SNG. In my opnion that is just another negative and unnecessary take away from the site with another disadvantage to the players.
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Withdrawal issues again? Have had a voucher pending for an unusually long time.