So what is the downside here to just scrapping all this scratch card nonsense, comping everyone for the issue and just starting over with it next week fresh and clean?
Then you buy yourself nearly a week to get out figured out without having irate customers?
Every day that passes makes this a MORE difficult fix and let’s be frank no one here has any confidence the site is going to get it right even when it’s “fixed”
People will be told they don’t qualify when they did , or they’ll get the wrong amount of cards, or both
Then the customers will have to provide all the proof they did what they were supposed to, the site will have to “escalate” it and then it will get messed up again or proper won’t get answers
There’s a 0.0% shot after a all that this is going to get fixed properly without it being a complete cluster after it is supposedly good to go
We all know that
So just abandon ship on trying to do all that. Comp it out. Start over fresh