Current Promotional issues

23 posts were merged into an existing topic: Crypto Exclusive Program

Any updates on when email services will be available?

Any updates on when emails will be made available?

I’m truly sorry but at the moment we do not have an approximate timeframe when the emails will be available once again. My apologies for this inconvenience.

Will PM you @Roballen.

14 hours and going. Think it’s safe to say it’s not working properly.

I’ll check it for you.

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weekly deposit bonuses delayed?

I got mine

HV Crypto-Exclusive offer - 50% up to $500
Playthrough Requirements - 5X Sports / 5X Horse / 35X Casino

I didn’t get reward points or free spins yet though after depositing

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yee. didnt get my weekly deposit bonus yet and when i ask CS chat about it they act like they have never heard of it and talk to me about the points and free spins which is def not what im asking about but… idk. :man_shrugging:

Same. Missing free spins and rewards.

another week of it not working properly? smh. Last week I think it finally got credited after a couple days for me.

They definitely don’t forget to put a good fresh deposit bonus in there 50% and that right there really burn me up because in the last two days or so I’ve used 3 of those and guess what, as soon as it hits my account another automatically drop back in. NO points NO spins, Just deposit deposit deposit deposit deposit, and when you get through depositing, and losing your deposit we might, we just might give you a $10 bonus SMDH

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HI @Jhouse , we will PM you.

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Was this determined to be a current site-wide thing? I also made a qualifying weekly deposit after midnight, and the customary rewards points/spins have not hit my account 9 hours later. Please advise!

@hcctiger what is it you are referring to exactly?

I also didn’t get free spins/points (made qualifying deposit).

I don’t know if it’s tied to tier status or crypto exclusive, but every week (starting on Monday) when I make a deposit, I get 15000 rewards points and 25 free spins. Usually they hit my account within 15 minutes of the deposit.

The timeframe on the crypto rewards is 48 hours after deposit, I’m afraid our hands are tied unless they go over this

I think this is what everyone is referring to as I have received the deposit bonus, but after qualifying bonus we aren’t getting our 14k reward points and free spins. I know they say ā€œit can take 48 hoursā€ but as a person that has been on this site for YEARS. It usually shows up within a half hour of making qualifying deposit.

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