I understand this, but the timeframe of 48 hours is and always has ben in place, we cannot manually add unless they over run this.
I got $500 in Venmo that say he doesnât receive even after 48 hours, and it will have to be manually added. I just dropped the mic Now heâs not going to get the bonuses automatically Thatâs not going to happen. Heâs going to have to have them at it manually you Paul are going to have to put them on there for him, this is the same thing related to my situation but Iâm going to get out this chat I apologize for butting in you all wonât hear from me no more today Iâm done or tomorrow.
1 Like
How could 'Current Promotional Issuesâstill be ongoing? It doesnât make any logical sense that there are significant issues affecting so many players⌠Specific to rewards owed and player funds⌠And it seems like the attitude has just shifted into this is just the new norm⌠Business as usual. Since we arenât given any specific information and are supposed to be appeased with vague general pasted replies that itâs being worked on⌠Itâs impossible to form any opinion or come to any conclusion⌠But frankly a customer of a business sort of deserves to know whatâs going on so that they can make decisions as to whether they want to continue giving their money to said business⌠Running a business that takes customer funds comes with some accountability and it doesnât seem to be any understanding of that. How on Earth could these problems still be going on? Whatever the problem is why donât you just fix it because at this point no one can say itâs more complicated than that - any component of your entire site that is still problematic after trying an easy way and then trying again and then the IT team having a few more thoughts and trying a few more things, but eventually any team with a cumulative 15 brain cells would understand that they canât figure it out or itâs not fixable and then thereâs one logical conclusion⌠Scrap the entire segment of sight giving problems and write it from the ground up. Rebuild it from scratch if thatâs whatâs necessary. Does anyone there understand how much of a pain in the a$$ this is for your players? If thereâs something going on that justifies the fact that these issues still existed 2 days after they started - never mind 2 weeks, why wonât you just tell us? Because otherwise at this point there is nothing about this that makes sense. If rebuilding entire portions of the website, error-free, for some reason didnât work well then you could have just rebuilt an entire new site from the ground up, posted a banner that was helpful to players with some information for once with a scheduled time to switch over to a working site, and done it. Then everyone would log in again, and things would work. You wonât give any information, urgency seems to have faded away to nothing, players have to deal with all the BS, zero accountability still and now weâre shifting toward getting an attitude for wanting what we are owed⌠Even having to jump through hoops to get itâŚ, never mind things just working like they should⌠Is that ever going to happen at this point? Because short of any explanation nothing about this makes sense other than for some other unknown reason this is just how itâs going to be because no one really cares to make it any different?
Emphasis here on the whole concept that a business that takes customer funds also takes on a general accountability to explain when customer funds are not handled in the way that they are supposed to be. We deserve an explanation and we deserve an overall tone with a little more accountability, understanding, and an effort to be helpful⌠And if nothingâs going to change then we deserve to know that I mean what the f is going on here?
1 Like
idk how it could still be going on but here we are 2 in the afternoon I still havent gotten that weekly deposit bonus. I had to speak to 4 people on CS chat to get them to manually add a similar bonus to my account. I made a deposit and here we are 10 hours later and no points or spins either. 2 weeks in a row now the points and spins have been very delayed. First time I have seen a delay in the deposit bonus so thats a new issue at least for me.
I 100% agree with your comment about how much of a pain in the az$ this is for the players/customers too. Every time I want my typical status quo bonuses I have to jump through hoops and have multiple chats with support which sometimes are good interactions and other times are very frustrating.
I also question if and when the site is ever going to work properly again. Its tiring to have to go trhough the song and dance every time to get the basic of things like weekly promotions.
I also think for something thats been effecting the players in such a negative way for so long should be given some sort of public explanation on what is going on.
Who knows⌠but I guess 38 more hours until I can contact someone and ask about my points and spins. 
1 Like
Spins and points are usually added within the hour after you make the qualifying deposit, thatâs the frustrating part.
3 Likes
Always!
2 Likes
Yep. Website still having issues. No doubt.
1 Like
@moderators I believe Iâm missing spins and 15k points from a previous week. Iâm showing free spins and 15k added on April 7th and then not again until April 25th. Can you check this for me?
1 Like
Thank you for taking the time to express your concerns so clearly and candidly. We completely understand how frustrating and unacceptable it is when issues remain unresolved, and we truly regret the impact this has had on your experience.
This is not the new norm, nor is it the level of service we strive to provide. The ongoing promotional issues have proven more complex than expected, involving multiple systems and third party integrations. Thatâs not an excuse just context for why resolution has taken longer than it should.
We recognize that generic updates arenât helpful. While escalations are being tracked individually and affected accounts are being flagged for resolution, we understand that from your perspective, the process may feel slow and lacking in clarity. Youâre absolutely right to expect more.
We hear you and we are committed to doing better. That means not only resolving the technical issues but also rebuilding the trust thatâs been damaged. I will be escalating your feedback directly to the team responsible for player communications and pushing for clearer, more timely updates moving forward.
If youâre still waiting on a specific resolution such as a bonus credit or payout please feel free to reply here or DM us with the details. Weâll personally follow up to ensure itâs addressed as a priority.
2 Likes
Still waiting on my spins and points
1 Like
You have received those reward points and successfully redeemed them on 05/04/2025 11:07 AM EDT. There is nothing owed to your account.
Your rewards were added to your account for on 04/28/2025 08:10 PM EDT (last week and redeemed. As your qualifying deposit for this week was made today, please allow approximately 24-48 hours for those rewards to be available on your account.
Yes the week resets on Monday. There was a deposit made today at 12:39am
So when should the crypto rewards hit my account? I thought that it was on Monday but i still donât see mine
Rewards are made available approximately 24-48 hours after a qualifying deposit is made.
Mega scratch stated i had one bonus day and two scratches and i only got one scratch, freaking amazing, and it also felt like oneday was skipped
I guess gotta find one way to get down on me
Its cool you keep your bonus it was really a trip how long and then the bonus scratches was horrible. I have done way better in the past. Straight Trash.
@moderators @Paul_Bovada @Lillian_Bovada @Brooke_Bovada @Vicky_Bovada is there still an issue with receiving our crypto exclusive weekly match offers? The crypto exclusive page states we should receive our deposit match offer by Monday at 3AM EST. Last week I didnât receive mine until Friday, and I still havenât received it yet this week. Whatâs the deal?
1 Like
Same here. I think if you talk to one of the mods when you make a deposit they will manually credit it for you. Thats what I have gathered. I mean you shouldnt have to go through all that but at least it will get you there.
1 Like