lol thanks for letting me know. It would have been nice to know that or for a mod to post that before i made a deposit…
I dealt with this last week and was never resolved. Customer service in the chat said they were not giving the crypto rewards for last week. Then they said they did it to select accounts.
A mod sent me a PM last night saying she was escalating it. But anyone that’s waited over 48 hours and hasn’t received it doesn’t sound like they will be getting it.
Its been 3.5 days since the escalation is created for my crypto perks. Dont expect this will be resolved within a week. They say 48 hours of resolution, but its never ending.
@insun6538 Due to a backlog of escalations similar to yours, it will take longer than the estimated 24-48 hours turnaround timeframe.
We sincerely apologize for the extended wait times; however, we are working on having those rewards available to you as quickly as possible.
Sonno spins or points this week… And bonus team not responding. Good time guys
Made dep hours ago. Ugh
@Redwood as your qualifying deposit was made at 5/5/25 3:12 PM, we will need to wait for those rewards to be added to your account. Additionally, the bonus team will get back to you as quickly as possible.
i wouldnt say no spins or points I would say very delayed spins and points. I think last week I waited 30-36 hours before mine were credited. Inconvenience for sure but i dont think it will be none.
I haven’t received my free spins or points. I dont understand the inconsistencies.
As you’ve made your qualifying deposit on 5/5/25 7:04 PM, please monitor your account messages and rewards page periodically. Those rewards are made available approximately 24-48 hours after your qualifying deposit.
mine just arrived 17 hours after initial deposit.
Well I just made a qualifying deposit, so I should have mines by Friday I’m thinking 
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Kindly note that it can take 24-48 hours for you to receive the Crypto perks. Please bear with us as we are still inside this timeframe.
Made multiple deposits yesterday and today but still nothing
Hi there @Hayato
We will be more than happy to assist in your concern. Could you confirm which promotional offer you are referring too please?
Just free spins and rewards. They said to used all the exclusive bonus (3) then it has to be over 30$. But then wait 24 hours then now wait 48 hours. Not sure what is going on with bovada lately but sure seems very beneficial to the company rather than customer friendly. Border line suspicious. With slots issues, deposits issues, reward and bonus issues. Lots of cons mainly directed toward customers and more importantly it is very non beneficial to us loyal customers.
Guest service is always on point but doesn’t seems very natural to me. However that’s beside the point.
I’m happy playing on here. In addition,
Im glad some of those issues are fixed but it seems those fixes are always short term. Just wondering how/when will you have long terms solution.
Don’t get me wrong I love your site but with most state legalizing gambling, competition will be tougher and I sure don’t want to see bovada cancellled.
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So im trying to find out if they have just quit giving the crypto only rewards, ive made multiple deposits the last 2 days and still no rewards. Im not sure whats going on with Bovada but it seems to be getting worse instead of better. I sure hope they get it figured out soon
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e’re aware of the frustrations surrounding the free spins, rewards, and deposit issues, and we are actively working to improve the overall experience for our players. The short-term fixes are just the first steps, and we’re committed to finding long-term solutions.
We’re glad to hear you enjoy playing here, and we want to make sure the experience continues to meet your expectations. We know that with the increasing competition in the industry, we have to continuously evolve and provide a customer-friendly environment.
Please know that your concerns have been heard, and we’re doing our best to resolve the issues as quickly as possible. Thank you for your patience, and please don’t hesitate to reach out if you need further assistance.
As you know, those are the standard guidelines—we ask that players allow up to 48 hours for the Crypto Exclusive perks to be added. If the perks are still missing after that timeframe, please don’t hesitate to reach out and we’ll be happy to assist further.