For the last at least 2 or 3 years I’ve received free spins and points after a deposit now out of the blue i was told that those perks are not guaranteed and that its up to the marketing team to make those decisions well I’ve just about had it with bovada with all these issues coming up and then this crap without any notice.if i knew that i wouldn’t have made a deposit i would have gone to another site that valued my loyalty. My opinion is that i had a decent last couple of weeks and when you’re winning they dont give you anything they only give you stuff when you’re losing this way they can keep a hold of you
Hi @Ddrodri6512, Thank you for sharing your concerns with us.
Please know that all promotions and benefits are subject to change at the discretion of our marketing team. While we strive to provide consistent rewards, there are times when adjustments are necessary, and we regret any inconvenience this may cause.
We genuinely value your feedback. If there’s anything we can do to assist or clarify, please don’t hesitate to reach out. We appreciate your understanding.
So im on day 3 almost 72hrs without my crypto exclusive rewards, i did as asked and waited 48hrs and reached out to cs, where i was told it was being escalated to management and it should be receiving my rewards within 24hrs. Well im at 23.5hrs since then and nothing, i really love playing at bovada but the last few weeks have been really disappointing. It seems like its something new every week whether it’s deposit issues or reward issues, always something. I really wish they would get there sh** together so i dont have to find somewhere else to play, but if this keeps up im gonna really start looking for somewhere else to play.
Pretty frustrating experience, same as everyone else. Waited 48 hours to no avail, and upon contacting support they say things like “have you cleared your cache” or “have you tried incognito”, making me question if they know anything that’s happening at all. Also got a ticket escalated but I have no hopes of any quick response whatsoever.
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Looks like this has been escalated via Support, unfortunately there is no update on the escalation.
We’ ll send you a PM.
Hosted phone lines not working at all. Hangs up on you everytime you call. Regular phone lines working? This sucks. Standard Bovada day. Can you ask my host David to call me?
Seems as though everyone is in the same boat. Wait 48 hours or more then be told “thanks for understanding, regret any inconvenience, appreciate your patience…”
I feel like I’m being gaslighted.
What is handled via PM? Did anyone actually get a resolution when they are PM’ed?
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Did anyone win the Sports & Casino Riddle Challenge that was posted today? Seems like the topic closed suddenly and there was no winner announced…
I’m just curious…
Not vibing with the gaslighting when they know for a fact they dead wrong for delaying our rewards in the first place.
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5 days and counting with no crypto exclusive rewards. Same old story wait 24-48 hours, then they escalate it, and you are told to wait another 24 to 48 hours then you check back and the same old story all over again…
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Yeah talked to live chat escalating be another 24-48 hours wth?? already been 48 hours. They use to be able to manually add the spins and points but now they can’t? such crap. Hall of famer i use to deposit alot here but past months yeah not even couple hundred a month. site has gone so far down hill
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The winner for this Sports & Casino Riddle Challenge! trophy competition has not been posted yet, as soon as the moderator is in, will announce the winner .
Sent you PM.
By the way it looks I am going to have to wait 48hrs then contact CS to get my spins and 15,000. They act like waiting days to receive is normal for the last few years you would get it within the hour after a deposit.
The deposit was made on the 9th, so kindly wait for the full timeframe (approximately 24–48 hours) to pass. If you still haven’t received the perks after that, please reach out again and we’ll be happy to follow up for you.
Nearly a week of waiting for my rewards and nothing. I also asked CS for help and they told me the same thing everyone else is saying “try a different browser and reset cache”. That obviously didn’t work and the week is almost over.
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