Any update when cs will be live again?
I will try to get an update for you
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Same old generic response. Iâm talking about a real update from upper management about what the hell is going on. Everytime this shit happens it takes days to get an answer as to the actual problem if we ever even get an answer. Bovada loves leaving the customer base in limbo.
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The 9 months long ongoing Live Lines issue?
The years long issue of having your Odds Type set to Decimal, yet when you login (or after you change it to Decimal and wait an hour without doing anything) it defaults to American odds?
The years long issue that you canât be logged in to the main Bovada site on a tab of Google Chrome and open the Community and login without logging out of Bovada on the other tab or it enters an infinite login loop.
I could list some more if you would like, but⌠To your point, I think they will get this issue resolved eventually. Letâs just be realistic on the praise.
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this is insane im starting to get extremely angry, bovada please give me my deposit from 730pm eastern on SUNDAY
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if they had funds they would just manually credit the deposits. I donât believe theyâve even started working on getting those deposits out from Sunday.
No updates, no timeline, no ETA, keeps saying funds are safe and not to worry but we havenât seen a penny
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@Paul_Bovada I just received the sms code for withdrawal finally and then it said the code didnât match and blocked my account for 24hrs. Said to contact customer service lol. What can I do now? This is crazy
The Moderators are providing the answers they have, but once again THE BUSINESS IDEOLOGY to tell customers, yes, we know you havenât been credited with the funds that you already sent, BUT if you send us MORE funds now, they SHOULD be there in a timely fashion.
This whole ideology is on Page 3 on Bernie Madoffâs book titled Ponzi Scheme for Dummies.
Do I think they are a Ponzi Scheme? No.
Do I think they do everything possible to step on their own toes and make themselves seem very untrustworthy even when they are? Yes.
Instead of just worrying about eliminating $5 bonuses for players, they should take a peek at the value of Player Loyalty, Trustworthy Brand, etc.
I know they declare themselves great in all these areas, but you donât get to decide that for yourself, you are judged by others.
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Spot on, couldnât have said it better myself
Not if they donât have access to account information. This has been posted several times in here during updates is that they donât even have access most of their internal tools, including accessing player accounts.
Hi paul I deposited $100 on Saturday and never received the deposit?
Nobody did.
Welcome to the party
@moderators i donât know if you guys will actually take suggestions at the moment⌠but when this is all resolved, CS chats are going to be MOBBED with people looking for explanations, compensations and reassurance that everything is working fine. In the past when this has happened without a plan in place for how to handle the influx of volume, itâs taken even more time to sort through all that with CS. If you guys really want to make this right⌠these things should all be handled before CS gets back online so we arenât all waiting for 3+ hrs to reach a CS agent just to be treated disrespectfully because theyâve understandably had a really hard day.
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Hey @kavonnez; once everything is back up and running, we will surely assist in helping you get though with that deposit. Weâre truly sorry for any inconvenience caused.
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Wish I could just cancel my voucher so I can use it on bovadaâŚwhy canât they just credit my account the worth of the voucher!!??
whoâs âtheyâ Iâm not expecting the forum mods to do this lol.
This is obviously possible from the inside though, if people are able to deposit and withdrawal new transactions right now thereâs no reason the old ones from Sunday canât be honored imo.
Will you also help me unblock my account since this is a Bovada issue and not my fault? @Lezzie_Bovada. Also, you guys could calm some anxious minds by letting us know what plans to be done for players in terms of compensation.
Just to update everyone. I took out a voucher last night. Saw that it processed on Bovada but never received an email. Just now Paul was able to retrieve my code after verifying withdrawal and identity. So I wish you all the best of luck and look forward to the marketplace opening.
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The rest of us are still screwed