Current Promotional issues

Website Updates
#1900

Are bitcoin deposits working again?

#1901

Deposits should be working fine, yes

#1903

Any idea on when CS will be back for good?

#1904

Currently, the team is still under maintenance, and unfortunately, we do not have a specific timeframe for when the issue will be resolved.

I know this is taking longer than expected, but please rest assured, we will keep you updated as soon as we have more information.
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#1905

I seriously donā€™t understand how yā€™all can post on X 9 hours ago that the issues have been resolved and have any credibility.

1 Like
#1906

Some of the issues have indeed been resolved, and weā€™ve made progress on our end, though I understand it may not be immediately apparent. There is still a lot to be done, but we are actively working to fix everything. We are hopeful that weā€™ll be fully back up and running in a short time.

#1907

Why is my deposit still not in 1 took 3 days then I picked wrong bound with the points an canā€™t use an my other deposit wonā€™t come now thought it was good

#1910

Will PM you

#1911

Okay, thanks.

#1912

Any idea whatā€™s going on with scratch card?

#1913

Can u take a look at my deposit from sunday the 21st havent received it

#1914

@Jhouse Scratchcards are being looked into

@Jgvega14 will pm you

#1915

Hello @Paul_Bovada can you please help with my withdrawal thatā€™s been stuck in a pending status? I, like others, have had this stuck for days now and it is severely hampering me.

#1916

I canā€™t cancel this Iā€™m afraid, it is already in pending state, you will need to wait for it to be processed.

#1917

I know you can only estimateā€¦ but are we talking hours? days?

#1918

Just want my withdrawal to clear

#1919

Hello Everyone,

Please be advised that for withdrawals made in the past few days, we kindly ask for your patience and understanding. At this time, we do not have the option to cancel or expedite these transactions. We cannot provide specific time frame when will this be process as well.

As moderators, we are doing our best to address your concerns and relay them to the appropriate team. However, we are currently unable to process any changes to withdrawals that have already been initiated.

Thank you for your continued patience and understanding.

#1920

I hear you. Itā€™s just really frustrating. I essentially canā€™t do anything until this is resolved.

#1921

I made a withdrawal via voucher around 21 hours ago when the message on the site said current transactions were no longer effected by the delay. It says the voucher was processed however I still havenā€™t received the email. Can I get some help?

#1922

:bulb: Just a quick update:
Customer Support is back and able to assist players via chat, however email is still under maintenance.
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