Dont even pay when i win

So i get 7 hits on 9 marked in keno but the site didnt pay me anything o. A 25 cent bet. I screen shot it 4 times and talm tk a chat person, not only did they not pay me the 77.50 o should of won, the “escalate” it and still havent heard back from them even tho its last of my money. This sucks. Cheating us any way possible.

Yikes. I’ve noticed it’ll just disconnect me when I’m on a hot streak lol. I think the game is going through some updates. Did they give you the win yet? If so, how long did the process take?