Has anybody else noticed that GameArt games are horrible and loading?.. I have to try at least at the very least five times to reload it and reload my app to try to get any of the three games to work. I messaged Bovada about this and they claim that it was that other end that it was on my end and you guys know how the chat system is and how frustrating it is so I sat there for about 40 minutes just to get a “sorry, not us.”. So my girlfriend has an account and I asked her to go on and to check the Kmart games, Frozen joker in particular, and the same problem happened to her and now that there’s two more games from GameArt, they took have the same issue. But as of yesterday they’re not even loading at all I just get some white screen that says it crashed and these are the only games it does it to. I’m so frustrated, and the chat support is a nightmare . I’m not spending 30 min just for no resolution.
Same issue here. Tried the incognito and the clear cache, no luck.
That’s bs… And like no one’s addressed it… sucks because those are some of my favorites.
I have had the same issue since they were released. CS will tell you there is no issue and to clear cache, bla bla bla. Anytime that happens (ie 504 error message not responding) just keep hitting the refresh button and the game will usually load after hitting it 5-10 times. If that doesn’t work, just walk away. Not worth the headache when this is supposed to be for entertainment. Sucks to lose, but when glitches are involved and snicklefritz bonus rounds that pay 2X are deemed a “Nice Win” it’s time to move on. The inordinate amount of issues that has arisen over the past year and a half is beyond ridiculous. Bovada seems more concerned with imitating other platforms, with the implementation of bonus buys and mega ways games and now introducing dice and other “originals” is a joke. They can’t get the games that people come here for to work properly and they keep releasing new games with more issues. Why not just go to another platform where the games actually work properly…? Oh wait… That’s exactly what is happening. Been sad to watch the last couple years. Hope this helps and Best of Luck to All.
Hey guys,
We are sorry to hear this, could anyone please send a us video and screenshots please so we can take a look?
Perhaps trying to clear cache and cookies and try the games on Incognito mode (if you haven’t done it yet)?
All due respect, if you want people to help fix your company’s problems you need to start by offering compensation. There have been many posts where people send in screenshots, and obvious proof, and the reply is “There is no issue. Clear your cache.” Getting no resolution after weeks on end of customers stewing is not something I am interested in entertaining. I personally will choose to play another game or go else where to play that game. Irony is I wouldn’t go else where if you didn’t drop a defunct game in the first place. Try beta testing the products you provide before releasing them.
We don’t directly issue compensation ourselves,and it wont solve the problem either, but what we can do is gather as much information as possible, screenshots, videos, or any other proof and escalate it to the team so they can review and take action.
If you’re able to share those details, we’ll make sure they get passed along. Evidence help us get these issues addressed faster and escalate it quicker.
Thank you.
Okay but it’s not our job to troubleshoot for you guys. Espeçially wheñ “we don’t directly offer compensation” is our return. why do we have to go through the trouble of getting a screenshot and sending it when I’m pretty sure that you guys could also log in and see what’s going on if it’s obviously happening to everybody. I don’t think you guys can’t understand how much of a headache it is to go through the app chat process. And saying that compensation doesn’t help is completely false it at least will keep your customers happy and content that there is something done about it even if the problem isn’t fixed. we can’t fix that problem, and it’s not an our and either if it’s doing it to everybody. pretty sure we’ve all tried clearing the cache and all that other stuff and it’s not just one game it’s all of the game art games and it sucks because those are some of my favorite ones and for that reason alone honestly I haven’t been playing as much. So by taking a screenshot or showing some type of evidence just to have a oh okay we’re sorry at the end of it all is a complete waste of time and very irritating and that’s where compensation could definitely come in hand because I did that already I’ve sent screenshots and everything just to be told off.
I hear your frustration. Here’s how it works on our side: when players report that something isn’t working, we check it from our end. If it’s not something we can fix directly, we escalate it to the team that handles these issues. That’s also the group who decides whether compensation or credits can be applied, not us moderators.
We haven’t received screenshots from you yet, and while I know it feels like extra work, those really do help speed things up when we escalate. Compensation can definitely help with the frustration, but it won’t fix the game itself , that’s why both steps matter.
If you can, please send us the screenshots or a short video in a PM and we’ll make sure it gets escalated right away.