I’ve seen many posts about this type of situation in the past but feel like this needs to remain on the front of people’s minds. Yesterday I tried making a live wager on a tennis match with the odds at -105 (better odds for me) and the wager was not processed because the price changed to -150 (better odds for bovada). I then tried making the wager at -150 and the price changed to +110 (better odds for me) and the wager was processed.
Again I’ve been told by multiple agents “you can’t trust the live scoreboard” but this event essentially proves you can’t trust anything about the live wagering system. I’ve seen other players post about wagers they processed at one price but in their pending wagers it shows the wager at a different price. The system is completely flawed and should certainly never be trusted or used for that matter. I for one will never make another live wager here and am strongly considering never making another wager here since they refuse to do the right thing and give me the benefit of the doubt in this scenario. I try to give back a lot and have been with this site for 15 years with millions of player points so my loyalty can’t be questioned but for them to not give any consideration for this issue is enough to make me want to leave for good.
For agents to specifically say “the wager at -105 was not accepted because the price changed” but then say “the wager at -150 was accepted because that was the price at the given time” is completely contradictory since the price at the given time of the first wager I made was -105 yet it was not accepted at that price. This has nothing to do with the wager losing as well since I was in contact with cs immediately after this happened trying to get it cancelled while the match was still in play. It’s extremely unfortunate for them not to do the right thing here.
Again, in closing, do not trust the live wagering system at all on this site and do not trust the site to ever give you the benefit of the doubt in any situation like this especially if they have ever corrected an error in the past. They will say they’ve done it once and can not do it again.
Side note: this is not moderators faults, this is a site issue.