I hate sounding like a broken record here but if it’s clearly being acknowledged by you guys here that this is a 2 month long UNRESOLVED issue with no end in sight, why on earth is there no compensation being given to affected players? How is that not happening?
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It has been escalated, and asked, and it was denied, sorry guys.
There are no signs of improvement. That is discouraging. Not any fun anymore if you are in to live betting.
Agreed, as I was telling Myfun97, I have informed CS once again, so as soon as you guys report it to them, they will add it to the investigation, More and more reports will bring more action, hopefully, and we’ll get the wheel going even faster.
I know its hard and frustrating, but let have some faith. 
“More and more reports will bring more action, hopefully”
That’s where we are at. 2+ months of an issue and apparently there haven’t been enough reports to bring action or care from whoever makes decisions at this site. Moderators obviously we appreciate what you do, but it’s not solving the problem at this point. Not even close. Bovada doesnt even care enough about the issue to inform customer service agents that there even is an issue. Personally I have no faith at this point. Zero. NOT A SINGLE UPDATE about the issue since November and not a single compensation for the issue. I was encouraged to create an escalation by cs…for what? So it can go way past the “approximate” 24-48 hour time frame with again, no compensation and no information. Literally nothing. How in the world can anyone expect someone to have faith?
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Yes, you are right but that is the maximum we can do, if anything more could have been done, we would’ve done it already, we cant fix the problem ourselves.
Of course I understand that. But how can there be such a disconnect on the site between employees? How is it that every single time without fail when we talk to customer service they all act like they’ve never heard of this issue and stand firm when they tell us there are no issues with live wagering? Despite moderators telling us multiple times that everyone has been made aware of the issue? Why does every single person at bovada refuse to acknowledge this issue besides a few moderators that with all due respect have zero influence on getting the problem fixed or getting the people affected some compensation for dealing with this for MONTHS? Of course we appreciate what you guys do, but this is obviously going nowhere if the site refuses to even acknowledge there is a problem (no banner, no comp, no information, etc)
I understand your perspective, and you’re absolutely right—customer support (CS) teams do have an incredibly challenging job, especially in a large company with many departments. Their role often involves dealing with a wide range of issues and trying to solve problems without always having the technical insight that IT departments have.
When it comes to issues like the live betting problem you’re referring to, it can be especially difficult for both CS and IT to diagnose. If only a “few” users are impacted, it becomes harder to reproduce the problem in a controlled environment, which complicates finding the root cause. These isolated issues are often harder to track down and can involve variables that aren’t always apparent.
All teams (us, CS and IT) are doing their best to understand and address the issue, but without replicating the problem on their end, it’s a tough situation.
Moderators and the forum it’s a small " family" (if I can say this) but I think we both agree that a small group can discuss a matter easier then hundreds of people.
As for compensation, I understand that it’s not always an option, especially when the company has certain policies or limitations in place. I imagine that decision can be frustrating for both the affected users and the CS team, as people expect some form of acknowledgment for the inconvenience.
Keeping the ticket open and checking it daily is a solid way to track progress and ensure that nothing is overlooked. Plus, adding the issues reported by users to the ticket ensures that the scope of the problem is as comprehensive as possible.
If there are any further requests or information needed, we are keeping this channel open for communication.
All players should continue reporting any new developments or patterns they notice. It might help IT team narrow down the issue further if any new insights come through.
This is what happens when customer service is asked about information about the problem and asked about why compensation or information is available to affected people. They say no compensation is available and answer no other questions and close the conversation. But we are supposed to have faith that the site cares about the issue.
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I am sorry but as I have mentioned we cannot issue any compensation, as it was not approved, and this has not changed from the begging.
I understand clearly at this point that no compensation is going to be given for the site being dysfunctional for months. But it would just be nice to see ANY traction on this or sense of urgency and cooperation from customer service.
Imagine going to a grocery store and asking 3 employees the price of apples. Employee 1 says $2, employee 2 says $4, and employee 3 says “I didn’t even know we sold apples”. That is the way this situation is being handled here.
Again, I speak for everyone when I say I appreciate what you moderators have to deal with and what you do, but this situation has been completely and utterly fumbled.
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Thanks to @Lillian_Bovada @Luna_Bovada and @Jacob_Bovada and the other @moderators here. I realize you guys are being put in a really tough spot here. We are simply looking for ANY sort of traction and I know you guys are too. Hopefully we can have this whole thing resolved soon so we can go back to a less intense and hostile environment as it relates to bovada and live betting.
It still worries me that the dev team isn’t up to snuff and this should have been solved 8 weeks ago, but at least we have you guys here to help us out. If we had to rely solely on the CS team and chat, I think we all agree we’d be in a MUCH MUCH MUCH worse situation.
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Just out of curiosity, why does this issue get a banner up acknowledging the issue but the live wagering issue that’s been ongoing for months doesn’t get a banner? Are casino issues valued more than sportsbook issues? @moderators
We understand your frustration regarding the live wagering issue, and we want to clarify that we’ve escalated this matter multiple times. However, the decision on how issues are handled, including banners or communication, is ultimately made by management and is beyond the moderators’ control. We are simply following the guidance provided to us.
We completely understand how important this is to you and appreciate your patience as we continue to advocate for improvements.
Thank you for your understanding.
I totally understand moderators aren’t the ones that make decisions regarding when a banner is put up and other things as well. I’m just curious what bovada management or whoever makes decisions has to see in order to make the decision to put a banner up acknowledging an issue. Essentially what makes them decide to put a banner up when a casino function isn’t working properly and what makes them ignore the sportsbook issue? Again, I know moderators aren’t the ones to put the banner up.
They will put a banner up if there is an issue effecting players, to make them aware that something isn’t working, such as in this case live casino was down.
They do not put banners up for things that are player or account specific, if that were the case there would be a banner up everyday!
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I just want to keep this thread going and not have it disappear with wager settlement issues. These live betting issues are still ocurring daily and I hope the team is still working on it and I still want to receive updates here from the moderators and for people to keep letting Bovada know these issues persist still as much as ever presently.
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Issues still persist here, incredibly frustrating yesterday. @moderators should we also be going to cs to acknowledge the issues? I havent because i figured this is the better move, addressing it here, but it sounds like they aren’t taking it as seriously because were not reaching out to them on it. Seems like they aren’t aware that were all experiencing this, those who live bet.
Moderators have assured us that cs is aware. However cs made me create an escalation 6+ days ago because I was “the first person to report the issue” and I got a message today saying that the issue was isolated to me only and was told not to trust the live scoreboard. I also was told by customer service today that all issues have been fixed and there have been no reports of other issues. I tried posting a picture of the message earlier but it got deleted. The disconnect between moderators and customer service is as big as ever. Customer service truly has no idea what’s going on. It’s unfortunate because it means we can’t contact them about any of this. Have to just rely on moderators. I believe they’re telling the truth when they say they have tried to relay the message. There’s only so much they can do. They’re trying. But it’s just whether or not customer service is recieving the message. Here’s at least a picture of the customer service rep telling me today that everything is working.
