****Live betting issues****

Thanks for the screenshot.

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@Rmilia1 they can claim those are just random screenshots, from last night (even though I also see the same games now lol).

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I got the time on them ( 2:13 ) lol

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Also

These matches started 20 minutes ago and are still showing as not started

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1.2 k comments and counting…

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I checked the site and it shows that they have been started.

Can you place some bets for me Mikey? Lol

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Sorry I’m unable to do so.

Crazy the same types of screen shots are being sent in now that were sent in 3 months ago. What’s the difference? It’s literally the same exact issue. Incredibly discouraging

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Yeah I gotta say this is super discouraging. This is after we had mods giving updates that

  1. they found the issue (finally!) and are making progress, and
    2)then that they actually solved it and then even closed this thread without anyone confirming it.
    And now we are full circle back to the beginning with the exact same screen shot requests and even more video requests even tho it’s literally the same stuff from the very first day of this thread.
    I’m sorry this is freakin rough dude
    @Paul_Bovada only tagging you bc you have been the only one to ā€œhelp,ā€ but there’s not much more to say right now, this is a bummer

As Paul said the ticket as back open, and we have received less report then before, so it shows that we have made some progress to fix the issue, but seems like there is more and the team is looking into it.

I’ll tell you right now just because there’s less report doesn’t necessarily mean there’s progress made… People are just over the constant issues and having to come here to report it daily over the last 4 months. Do you understand how frustrating that is and for 0 accountability to be taken as well from bovada?

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We completely understand your frustration, and we sincerely apologize for the ongoing issues you’ve experienced. While the lower number of reports might not reflect the progress you’re hoping for, please know that we are doing our best to address the matter, even though some of these issues are outside our direct scope.

To ensure that we can assist you more effectively, Paul has opened a new ticket to address these recurring concerns that many of you have been facing. We kindly ask for your continued patience and understanding as we work towards a resolution.

We truly appreciate your cooperation and will continue doing everything we can to assist you.

Thank you again for your understanding.

Any update??? Also since the issue has seemingly been diagnosed and bovada still can’t fix it, is there any word about compensation? Or users are still expected to be using the broken user interface without anything other than ā€œsorryā€ and ā€œwe understand your frustrationā€

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the live betting issues have heavily impacted by wagering daily for the last 4-5 months. You guys even said ā€œissuesā€ were identified. What could be stopping from giving basic compensation to loyal customers when the issue is now known and accounted for and still, day after day, 99% unaddressed and unhelped.

Live betting is one of my main forms of sports betting. So 100+ times over the last few months I will simply go on Bovada, and then shortly log off bc the only games listed will be from earlier in the day or last night. Unless I want to refresh the page 4 times, in which case the proper live betting page will flash quickly, but if I don’t catch it in time, that’s another 4 refreshes. @moderators I have missed out on countless live betting opportunities simply due to poor web site by Bovada. IT has also been acknowledged here on several occasions. But still no comp, or any other solution. Please just be real with your customers for once. Some compensation, and then a fix. Otherwise- sites exist where this isn’t a daily concern

We still dont have any information about compensation.

Bovada can give compensation on a case by case basis. For those of us who have been dealing with this daily since November and who have contributed screen shots and information, it would be courteous to give SOMETHING in the form of compensation.