Apologies for the delay. I do understand your concern. I have added this information into the escalation for our technical team to review. I am sorry for any inconvenience caused.
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Mods you have to be tired apologizing and saying this is added to the ticket right?? It’s been months now and no sign of any changes. This forum thread doesn’t exactly instill any confidence for the players here because of that. Seems that our complaints, evidence, etc. is just lost in the abyss after we post here. Any comp or at least some traction would go a long ways
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We understand your concern, and we appreciate your patience during this time. Unfortunately, we can only provide updates when we receive them. We acknowledge that it’s been a while, and we’re aware that the lack of updates can be frustrating. However, at this moment, we are unable to offer any compensation. Your feedback is important to us, and we assure you that it is being taken into consideration. Thank you for your understanding.
Why have hosted players been compensated for these same issues that we are being denied compensation on? @Jurnee_Bovada
Please be advised that hosted players have an assigned personal host that may grant them bonuses based on their eligibility. This I cannot speak on as it is at their host’s discretion.
I don’t understand why they are eligible and non-hosted players are not eligible when we’re dealing with the same issues
You guys definitely need a major update because the live lines today are absolutely horrendous… you can’t even bet on anything or see anything … all the lines are wrong and not even updated …
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@mcfc104, We would like to clarify that, whether hosted or non-hosted, as moderators, we do not provide compensation directly. Our role is to act as a liaison, raising any concerns you have and if customer service cannot help you out, and we are doing our utmost to address these matters on your behalf.
Regarding the hosted players, please note that they fall outside of our scope. These players are carefully selected to be part of the host team, and it is ultimately up to the host team to decide whether any compensation or offers are provided. We hope this helps clarify the situation.
We appreciate your understanding and patience.
@Tdyz_123 , We truly apologize for the inconvenience you’re experiencing with the live lines. We understand how frustrating it can be when the lines are not updated or functioning properly, and we sincerely appreciate your patience as we work to improve the system.
Rest assured, we are actively addressing the issue and will do our best to resolve it as quickly as possible. Your concerns are valuable to us, and we are committed to providing a better experience moving forward.
Thank you for your understanding.
I’m sorry but it’s really hard to believe this message when mods have been sending the same thing for the past 4-5 months. Never seen an issue being “actively addressed” for this long!!
But nevertheless let’s keep sending vague updates and ask for more proof of the same issues!!! More screenshots will help, everyone!
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I understand your frustration, and I want to assure you that we are actively addressing the issue. We are committed to finding a resolution and appreciate your patience as we work through this. Your feedback is valuable, and we are taking it seriously.
Thank you for your understanding, and we will continue to keep you updated as we make progress.
Honestly it’s getting to the point that live betting is so bad. Maybe you guys should just take it off the board until it’s fix.
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Thank you so much for the screenshots, it has been added to the ticket.
Thank you so much for the screenshot.
This was looking to get better for me a couple weeks ago and to clarify, i only do mean better than before, not at all completely fixed, but the last few days now have been the worst for me since the issue started last November. Screenshot below. Please add it to the ticket i guess but i feel like this is hopeless, its been half a yr of this disaster…i have more from yesterday too if it helps. These games are from monday and still pop up.
Yes i cleared cookies, cache, tried incognito, its the site.
