Login issues affecting a few players

Website Updates
#21

have any of your reported this? support claims 0 reports have been made by any users. would love to hear it

#22

i cant log in anymore either, only once

#23

I did. Customer service just claimed to escalate it.

#24

It doesn’t matter if ten thousand of us report it

Until the sifes tech team acknowledges it CS will tell you there’s no reports of any issues

Every player on Bovada could report it abd it wouldn’t mean anything

1 Like
#25

Finally just got in here through Incognito mode but couldn’t do that since 9am Eastern, what is going on here? same login error here for me, I asked the hosted team about it and they said that nothing was wrong, it must be on my end, I couldn’t come here to even report it.

#26

This is something that was escalated and is still being looked into.

#27

I can’t even get through to an agent on live chat

#28

Please try once again as the live chat should be working. If there’s anything we can assist with in the meantime, you can send us a private message.

#29

Cant login at all through any method

#31

We’re still looking into having this resolved.

#32

Do you guys have an app as well? Or is it just the website?

#33

I just got off chat and they told me that it’s the same issue as last night but today I am having more issues than I even had last night.

Last night the login page would load but freeze. Now I am just seeing this over and over https://imgur.com/a/nOMwnhI

Timeline I couldn’t get in at all last night. I got in and support told me all was fixed and offered me compensation. I proceeded to play for awhile and go to bed.

Now I tried to log in less than 12 hours after everything is “fixed” and have the same issues as described in the video. I contacted support and they told me it’s the same issue as last night that was never resolved, but somehow I got in and was able to play for an hour or two last night but again this morning, the issues are back.

How could I’ve gotten last night with everything fixed as I was told and now today I can’t even get it at all, but I’m told it’s the same issue?

1 Like
#34

Banner is down but still can’t log in. Anyone else having same issues still?

#35

Yeah same issues persist, still using incognito mode to get here so ill be gone soon, i cant keep doing this. Hosted team refuses to answer any emails regarding issues so no help there either.

#36

No guidance on what might help? No updates? I cant get any answers here and still cant login besides incognito, which is about 20% successful, 80% of the time it doesn’t work. Anything is appreciated.

#37

Still having issues too

#38

Same still having issues. Just got off with chat. There is no update and they ignored me asking why no banner is up if issues are still happening. Can @moderators man this post or create a thread to update as things are fixed or status updates happen?

I was told “just keep trying and it will start working eventually”. I’d rather be able to get notified when fixed or have a banner up as issues still occurring. But then again if a banner is up then Bovada has to take accountability that an issue is occurring.

1 Like
#39

Can’t log in either since Thursday night.

#40

We will keep you updated on this thread once we know more @jwrobel21.

1 Like
#41

Is it fixed ? Is it only impacting player who have 2FA enabled?

Pain to login incoginto everytime on chrome (android cellphone).

1 Like