We have been complaining since it started they are not even acknowledging the issue.
Same exact thing happening to me. It’s so annoying to deal with.
I asked for help 6 hours ago.
just got a message back.
It was a public post and they turned it into a private message so no one else can see
hiding issues from the community is so professional
Who thought this was a good idea??? It’s terrible. Only saving grace of this site was its interface and now that’s gone…
Clearly no one likes the new interface. So why is it taking so long to change it back?
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Why does it never show all of your open bets lol
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Not showing your open bets is not acceptable. How is this not get fixed immediately? Every player that deposits and wagers is concerned their bets aren’t active. Do better.
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They usually send a pm, but I haven’t received one yet which is weird. Same issue keeps happening, pretty annoying
Ya it’ll show you have an open bet and then you click on my bets and says no open bets
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Anyone notice this new layoff causing issue. From my personal experience there have been many times active parlay wager does not even show up in “open bet” or even “settled “. The parlay still alive but it is hiding the “open all transaction “. Since it is not pending in “open bet” i do not have a chance to see an early cashout price offer. Its weird how a parlay wager that haven’t lost yet is not showing up at all in open bet or settled catergories. In order to find it you have to click all transaction .
Anyone experiencing this too ?
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Here what im talking about my parlay still active/alive but its not showing in “open bet” only in all transaction.
At the moment we’re gathering all the feedback you guys provide to forward it to the pertinent team as advised on the description of this topic. Thank you very much for your cooperation.
We’re not trying to hide anynthing @Shermanator, all the opposite, this was the intention when this topic was created for our Community members express the issues experienced .
This new layout is SO bad. Please put it back to how it was.
When I call the customer support regarding duplicate bets Happening coz of the new ui and wagers disappearing
Response from the agent : please do the troubleshooting steps and don’t worrry it will take time to get used to the new UI thank you
Mods please help. I can place wagers on mobile but not on computer. I cleared all cache and cookies and tried incognito mode.