Thank you for your feedback. I understand your concern.
Please keep in mind that our Customer Service team is not always made aware of site-wide issues in real time. In many cases, reports from our players are the first indication that an issue may be occurring. Once multiple reports are received, the information is escalated to the appropriate technical teams for investigation, and updates are then communicated to our support representatives as they become available.
This is one of the reasons our community is so valuable. It provides players with a place to share their experiences and allows us to identify emerging issues more quickly by recognizing trends across multiple reports. The information shared by community members plays an important role in helping us escalate potential issues promptly and keep other players informed.
We appreciate everyone who takes the time to report issues and share constructive feedback. Your participation helps us improve the overall player experience, and we thank you for your patience and understanding while we work toward a resolution.