Wager not settled

I made a bet January 13th, 2024 and it was a parlay where all the legs hit, but one was a push/void. When this happened before the odds were recalculated and I was paid out. with this parlay it’s been 3 days, the bet slip is still up on my bets and has yet to be paid out. The ref number is, Ref. PROPS-136084541
If I could please get some help with this thanks.

I’ll take a look at this for you now

This has been escalated to the props provider, we should get a reply soon.

This should be settled for you now.