I tried live chatting with a support rep, to no avail. I believe I hit the mega jackpot on 3 separate occasions but the live chat rep said it was paid out correctly once reviewing gameplay.
As far as I understand it, the mega jackpot feature is locked until enough scatters hit the board at which at that point becomes unlocked. I did enough spins to achieve this and once the lock was removed, proceeded to do 3 $100 buy bonuses. On each of those bonus rounds, every hold and win position was filled (see screenshots).
For additional context, in an earlier buy bonus round, I actually filled up every position BEFORE the mega was unlocked (I’ve also included this screenshot) and the in-game alert said something to the effect of “gather enough scatters to unlock the mega jackpot”. So in my head, if every hold and position is filled in a future bonus round, I’d be mega jackpot eligible
To the moderators, I believe I should have a balance of $3K in winnings from this gameplay as the mega jackpot was $1K. This took place yesterday, 12/14 between 12pm and 7pm PST.
Anybody else have insight or experienced something similar with this game?