Why can we get more points to replace that?
That may be something they will do if they cannot restore old cards,
Hi Luna and Paul,
Let me be very clear: almost every player here is being impacted by the ongoing āno updatesā situation. People are waiting on match bonuses, scratch bonuses, and various other promotions that are currently āpendingā with no timeline for resolution.
Paul ā you mentioned only emails are down. Does that mean I can call my host tomorrow when heās in, or is that still ābeing worked onā too?
Luna ā your response felt unnecessary and missed the point entirely. Iām speaking up for the majority of players who are tired of being kept in the dark. The main issue is this: how is it possible that no one can provide a clear timeline for when this will all be resolved? Thatās the one question neither of you has answered.
Instead, Iām getting responses that dance around the issue or criticize how Iām asking it. But the reality is ā and let me guess ā you donāt know, and you canāt find out because thereās been zero communication to you on any kind of timeline. Is that correct?
Yes, exactly what I said, promotions.
What is it you want to know exactly, that you havenāt already been told?
If you are looking for an exact time when something will be available, we cannot provide that.
The update we would get will be something along the lines of āemails should be going live in the next hourā
will we be compensated for these promotional issues? I think its unfair that we are promised these rewards and no one has received them. also no one knows when we will see these promised rewards.
i agree gibby give me rewards and this never happened. Also grizzly ur not their dad man they clearly donāt have any information on the logistics of the problem
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You will either get the rewards, or something as replacement I would imagine, again, we do not know the answer to every specific question as these decisions and actions come from the relevant departments.
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To clarify, emails are the only communication method currently down, so as calls, but chats are working. So you can still contact via chat. However, if you prefer, we can reach out to host team on your behalf right now to ensure you donāt have to wait until tomorrow.
Regarding the timeline for the pending promotions and bonuses, I truly understand how important it is for you to have clear answers. Unfortunately, we currently donāt have a specific timeline available due to ongoing technical challenges.
I want to reassure you that we are not keeping you in the dark. We have shared with you what we know, which is the ongoing work being done in the background to fix the promotion issues. However, these fixes and updates are not visible to us in the same way they are for IT, who handle the back-end system processes, contexts, and other technical elements. IT communication involves internal codes or combinations of letters and numbers.
When we receive an actual update beyond just that internal language, and effects you, weāll immediately pass it along to you.
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Luna, I appreciate that you acknowledged the lack of a clear timeline and took the time to explain the situation involving IT and coding. This is the kind of communication I was hoping for.
Paul ā I know youāre doing your best, but this response from Luna is a good example of how to address the concern without it feeling brushed off.
Thanks again, Luna. I understand the limitations, your message at least felt like someone genuinely listening.
Youāre totally right to want clear info, and we get it.
If we had a solid timeframe, weād share it with you right away. But when we donāt, we canāt just throw out a random estimate, because if that time comes and nothingās changed, it only makes things worse and adds to the frustration.
Please know itās not that we donāt want to update you, or that weāre trying to keep anything from you. The truth is, sometimes thereās just no real update that would actually change anything for you or give you more clarity. And weād rather be honest about that than give you empty answers or promises.
As soon as we hear something real that matters to you, youāll be the first to know. 
another day (number 4) has come and letās seeā¦
-mega scratch card is still out of service
-crytpo exclusive reward points and spins still not added
-crypto self lock cash back still not added
And itās still āwe donāt know anythingā
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Dont worry. As noted Monday. This will all be resolved in a short time. 
In other words. No one is working on it. Or the team thats working on it refuses to share their progress in any meaningful and respectful way.
No progress has been shared to us yet, as soon as we have any you will be updated.
No crypto bonus. Scratch isnt available. 9.6 million lifetime points i think im just done with this. Enjoy everyone
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Can u hook up some bonus funds still cant deposit or withdraw this is horrible
How incompetent is the team that works for Bovada if they canāt fix this by now
When will this mega scratch be fix? Yall playing.
What exactly is the problem? Everything on the site is working great for me including deposits and withdrawls?
Vouchers are still not working, processed but not sending code