Current Promotional issues

[rokmsokm]

Unless something bad happened and you guys no longer have control or access to the site and/or the money (which unfortunately seems to be the case at the moment). It’s taken 6months to address an issue with live sports betting. The faith we as players have in the tech teams competence is pretty low. So it seems reasonable to worry about the safety of funds when you guys don’t even have access to our accounts at the moment and support has NO ACCESS to anything.

[nicholasgay]

Pretty ironic how we are encouraged (bonuses tied to bonuses) to use crypto and then this happens.

I pity @Paul_Bovada and others for having to endure all the negative posts on here, but this is a colossal issue. People will complain they “could have made so much” and all that, but for those who hedge their bets (Halftime scores in soccer), like me, this has been disastrous.

[Littlejon3]

I would just like to make a trade in the Marketplace to withdraw some of my balance and move it to some place a little more stable for the day, but I sure as heck am not touching Crypto Withdrawals given the issues the Deposit side is having and Matchpay lately has been as trustworthy as a fart after a night of laxative laced room temperature Busch Lite and Taco Bell…

[Scrapps2513]

Transactions were confirmed almost 8 hours ago, when are they going to fix the customer service

[Rhyz_Bovada]

Hello everyone, we kindly ask for your understanding as we are unable to address each individual concern at the moment. We are also facing issues on our end, including limited access to the tools needed to check accounts. Please know that we truly want this issue resolved just as much as you do. We greatly appreciate your patience and cooperation as we work towards a solution.

[Paul_Bovada]

For the benefit of any new logins:

@Paul_Bovada

Ok guys here is where we are at…I will try to answer as much as I can so as not to keep repeating things.

We were advised that there are delays on transactions, we have spoken to players who have received theirs without issue, so this may be currency specific.

As far as I am aware wagers are still being placed as usual, I haven’t heard anything to contradict this, and I was able to place a wager earlier myself with no issues, as far as settlements go, I’m afraid I have no idea, it is likely there will be delays, but this will depend on what kind of access the sports team have right now, and unfortunately we have no way to contact them directly.

Customer Services currently have no access to internal tools which is why they are offline.

We also have no access to the majority of our internal tools which is why we are unable to check any accounts etc.

We have no timeframe as to when this will be resolved, and have very limited communication channels with other departments, but are in contact contact with a manager who will advise us if there are any developments, and we will of course pass them over to you guys.

Funds will NOT be lost, anyone waiting on a deposit will get credited, the funds have not vanished into thin air, this is a delay on crediting.

Finally, we do appreciate this is frustrating for some players, however we cannot perform miracles, and cannot make this go away, or provide updates we haven’t be provided with.

Please bear with us and hopefully they do get this resolved sooner rather than later.

Thanks for your patience.

[Carissac21]

Like was the site hacked it something this is crazy

[Suzukiman600]

This is my big issue. I deposited BTC over 12 hours ago and still nothing. Their website banner says NOTHING about deposits NOT working so I am sure there are many still trying to no avail. This is absolutely crazy!

[Patnann]

14 hours ago for me.
Same at the sister sites.

[Scrapps2513]

What sister sites?

[Patnann]

Not supposed to mention them here.

[aaugust4]

So basically, nothing is working and no one at Bovada has a clue how to fix it.

Strap in folks. this is looking like a multiple day ordeal.

The right thing to do would be to shut the site down all-together so no more wagers or deposits/withdrawals can be made.

[Carissac21]

They will not do that. Instead they are letting people continue to deposit.

[nicholasgay]

My guess is they will offer compensation based on the last 30 days of play… at 150x rollover only to be used on Golden Buffalo.

[Manonthemoon]

Man, I’m on that advantage global list so I haven’t gotten any bonuses for years now. I don’t think I’m getting any compensation either

[aaugust4]

What do you mean “advantage global list”?

[mcfc104]

Any update @moderators

[Jjthegoat]

Thank You

[Paul_Bovada]

Nothing I’m afraid

[Manonthemoon]

It’s this dumb list you get on if you win anything big on either this or their sister sites by using a bonus. They revoke your access to any kind of bonus funds but you can still use the website.