No crypto deposit bonus as Juan said to me , promotions department working on it. so i think that also means no free spins and reward points will be issued unless you wait the 48 hours and then have it manually added smh . not depositing till they get running correctly again. I want my perks and deposit bonus.
Hello Everyone,
We truly apologize for the inconvenience. Please note that due to ongoing issues, promotions are currently impacted. Rest assured, anything owed to you will be credited to your account once the issue is resolved.
Your patience and understanding are greatly appreciated during this time.
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Wow no bonus! How long will the problem persist crossing fingers to Bovada to fix these issues?
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Hi @Melli-God,
We completely understand the question, āHow long will this issue persist?ā Please know that weāre just as eager to resolve this as you are. However, as moderators, our hands are tied, and weāre currently waiting for an update as well. Unfortunately, there is no specific time frame yet for when this ongoing issue will be fixed, but rest assured, weāre all hoping it will be resolved soon.
We truly appreciate your patience in the meantime.
I really really hate when moderators and CS use rest assured. There is nothing rest assured anymore. This past couple of years have been a struggle for IT and tge site. Nothing is rest assured.
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Hi, I made a deposit on the 18th, 20th, and 23rd but still havenāt received my deposit match, free spins, or points. Iām aware of the issues but Iām seeing that some people are able to get theirs manually added after 48hrs. Itās been well over 48hrs for me so could you please review my account and see if you can manual add my perks?
We are not manually adding perks iām afraid, you can try speak to CS to see what they advise
All this is really frustrating, no crypto bonuses no scratch cards and the worst part is that noone is giving us any information. We donāt ask much, just be honest to us, i think we deserve that for being so many years on this site. I feel disappointed 
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What crypto bonus are you missing?
Weekly crypto bonuses, those that get issued every Monday
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Mine have been missing for 2 weeks.
No worries though, the team is working on it. LOL
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They were issued on the 25th as far as I can see?
Not my weekly cryto match the last 2 mondays.
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Same here whatās going on???
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Itās being looked into
why did this thread title get changed from website issues to recent promotional issues?
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Because that is what is on the website.
Hereās what I donāt understand.
And I am in no way blaming the mods.
But, how is it possible in this day of all the high tech available,
that a website that handles millions of dollars canāt resolve a
ātechā issue in 8 days?
This is one type of business where your main goal is to keep
your customers happy.
How is it possible that the first issue involved the financial side,
then the bonus part was also affected. Which basically is another
part of the financial side. That just seems hard to believe to me.
Then this morning when I logged in & checked the forum, thereās
a banner at the top of the page saying something to the effect that,
some players may be experiencing issues. And not to worry, your
funds are safe. That doesnāt sound like a tech issue to me.
Iāve been thru several of these issues over the years & I donāt expect
a banner to magically appear saying the site was hacked. But, I also
donāt believe the main cause was based on a tech problem.
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What Iām looking for also