Not sure if anyone is in this situation, but I received my deposits from Feb 3rd about 30 hours later (non-crypto), I was able to win a bit with it so I tried to withdraw some, now I’m sitting on hour number 17 of a review for a Player Transfer, it’s one thing after another here, so unreal.
I’ve gotten the generic “it may always take up to 24 Hours for these reviews” and “check out all of our promotions on the site” from CS/Host, mods have no info besides the same review timeframe comment.
Same happened to me with a marketplsce trade rn
Interesting, appreciate the response, wondering if this is more widespread, you would think a PT is the easiest thing in the world to review and process, the $$ is staying on your site.
Probably froze them up for people with failed delsoits (me tuesday ) cause the random deposits flying around. Sites in shambles right now
The thing is, that could definitely be it, and I’d be much happier actually hearing something like that, or whatever the truth is, this hiding behind the generic responses is what’s frustrating. Oh there’s no issue, this is normal, wait 24 hrs and maybe we’ll have this fixed by then, if not maybe in another 24 hrs it will be, who knows. The marketplace cannot work if this was normal, the lack of actual transparency/clarity is so annoying.
The fact that impacted players have not received personalized messages and we are going on 4 days is so wrong. A misleading banner on the website is a pathetic way to handle. They don’t care about us it’s so painfully clear.
just reporting back, PT finally went through after about 18 hours, I’m happy to have that done with, the recipient was incredibly patient or it would have been much worse, not everyone would be that way and it wasn’t a small amount by any means.
I’ll say it one more time for everyone here, if Bovada would just be transparent about these things there would be less frustration on our side. I think we can handle honesty over generic info that may or may not be the truth. I know the mods are doing/saying what the company tells them to, you can pass this on if nothing else.
Yayy. 
You’re right about transparency helping reduce frustration. From our side, I want to be honest too: a lot of information is shared strictly on a need-to-know basis, and there are limits to what can be communicated publicly. It’s not about avoiding answers, but about the fact that issues like this are unpredictable and can change while they’re being worked on.
Timelines are especially sensitive. If an exact time is given and it slips even slightly, it quickly turns into “you promised” or “you lied,” when in reality these fixes don’t always move in a straight line. That’s why you’ll often hear estimates instead of firm ETAs or “approximately x-hours”
And I do want to add this: someone told me to stop saying sorry, but I’m still going to say it. These issues are not something we plan or intend to happen. The consequences are serious, and nothing good comes out of situations like this for anyone involved. So yes, I’m sorry it happened, and thanks for sharing your (positive) feedback.
That’s completely understandable, Luna. I think the issue with that logic though, is that you all then are heavily protected when things keep on delaying and delaying. Because, if you set yourself to a stricter timeline, then you have players expecting things to be resolved around that time, and failure to do so inherently causes swifter action on the company’s end to resolve issues quickly because they are being held to a timeline they provided. The “24-48 hour” extended timeline doesn’t give players any real assurance that things will/are getting handled with the utmost priority, especially even when those times pass all the responses we receive is “You have to keep waiting, we have no real timeline.”
Still missing 3 deposits and no one is answering chat or emails
Newest message
We are reaching out in regards to your failed deposit.
This is an update to let you know that it’s under review and we will reach out to you as soon as we have further information.
Best Regards,
Bovada Financial Services
financialservices@bovada.lv
To meet that kind of sounds like it’s not coming first time they haven’t said don’t worry your money is there
Is anyone else getting an “error” when requesting a withdrawal? Then it says pending withdrawal. It used to be fast. This place has really gone down hill. Any help?
It’s been 3 days now. And the charges went through too. Not just pending, not just authorizing. Straight up processed. No response anywhere. Is anyone still waiting?
I was the one who told you no need to apologize. After all, you personally did not cause any of these. The ones responsible are always the management of any company. And no, my 0.0507 BTC deposit last Tuesday has not been credit too, and it is almost 72 hrs since I deposited
Still waiting
Still nothing. Just passed the 72 hour mark.
This is ridiculous lol
Why can’t you tell every concerned client how this exact issue happened last year? And then explain exactly how long it took to credit all missing deposits (5-7 days) and that the hope is it will be resolved sooner rest assured funds safe bla bla bla???
I deposited $150 in LTC 03FEB and receive a $45 LTC deposit yesterday in addition to some free play bonus - roughly $50 total excluding rollover requirements. Still missing 2/3rds of my deposit from 03FEB. Really feel for some of the bigger depositors here.
did you contact cs and provide info to push the deposit thru?