Jackpot 53000 winnings!

Big Winners Survey
1

•My winning were 53000 however never received it :frowning: chatted with them and there was nothing they could do because no errors were seen on their end.
• What are your initials? DL
• How long have you been with us? 2 years
• What was your winning game and amount? 53000!
• Was this your first big win online? Yes
• How will you be spoiling yourself with your winnings? I won’t unfortunately I never received the withdrawal

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Hi @rosyfire557, congratulations on your wins! I’ll send you a PM regarding your last question/answer being unable to process your withdrawal.

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Incredible win, congratulations :slight_smile:

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@rosyfire557 :orange_heart:

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Congratulations @rosyfire557 :partying_face:

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53K gone missing?! That’s crazy I hope they resolve this for you :cry:

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Unfortunately they did nothing and I lost the money

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Congratulations on your winnings @rosyfire557 ! :tada: At the same time, we’re very sorry to hear about the situation. We hope your luck turns around this time, and we’re wishing you an even bigger win and a smooth withdrawal. Best of luck! :crossed_fingers::four_leaf_clover:

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@rosyfire557 ok wait what is their reason not to pay you?

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Did this ever get resolved for you? $53,000 is life changing and I can’t believe the responses above acting like losing this is no big deal :open_mouth:

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Yeah wait… That’s some insanely causal way to just blow off a user saying he wasn’t able to withdrawl the first and only big win they’ve ever got.

I’m sorry….but what exactly is the reason and situation that would make anything about this interaction remotely ok? This sounds incredibly Sus…

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As per the response to the customer, a private message was sent in order to further assist.

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Thanks for the clarity. Does this mean that it’s not guaranteed we’ll actually get the funds if we win a big jackpot?

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Hi @mcfc104

Thank you for your question. Please be assured that there is a process in place for jackpot payouts. Once a withdrawal is requested, the Finance Team will handle the process, and you will be properly notified of any updates or additional information needed.

Appreciate your understanding.

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I don’t understand. This player was not able to receive over fifty thousand dollars and nobody will tell us what happened.

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Unfortunately, we cannot disclose any information from the player’s account.