Appreciate the response Luna but I feel like for something like this, it should be displayed on the site that we should proceed with caution until whatever is causing this has been fixed. I just wasted $150 of my hard earned money without consenting to do so. We as players at least deserve transparency and communication at the bare minimum.
You’re right @ROCKTMAN, we’re truly sorry that this has taken so long to be resolved. We would like to thank you for your patience regarding this issue.
I just got off the phone now with an agent named Aryana (don’t know the correct spelling) and she told me there are no ongoing issues, the sportsbook is totally fine, and there is no ticket to be checked. I repeatedly have said it’s “the ticket the moderators on the forum keep adding pictures to” and she says there is nothing available and nothing wrong. How is this possible?
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Down again on another Saturday morning.
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Issues today as well
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No it isnt. I got in touch with CS and they told me that there are currently no live betting issues and they know nothing of a open ticket from the community forum You guys are full of shit
Just remember everyone there are better sites out there with better CS. Bovada has been awful the past year and now they play dumb with the issues saying there arent
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Hey all,
We want to update you on the live issue. Our team is actively working to resolve it, and we truly appreciate your patience as we work through this.
We’re aware of the impact it’s having and are doing everything we can to restore the service as quickly as possible.
Thank you for your understanding and continued support. We’ll keep you posted with any updates.
Unbelievable!! Straight up bs!!
Several times today the live betting pages were completely unusable, couldnt get bets in at all. Honestly we just need the team to do whats needed to reset things, just fix it back to at least how it was a month or so ago. There were still smaller issues, which is a shame that we just expect those, but the current state is so unacceptable. Cant do this much longer, sorry.
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ya’ll say you’re actively trying to fix it…ok…
- multiple people here have shown that other CS say no issue , so this is not accurate or consistent
- These are all the same issues as have been occuring repeatedly for a very long time. How is there no known solution at this point?
I get you have good intentions, and this isn’t on you mods, but overall it’s just frustrating to see from our POV
CS is still saying there isnt a issue and not giving compensation? Whats up with that
Saying the team is working on it but CS is saying there is 0 issues and they are not working on it. You guys are such bs lol
Since yesterday, website become very laggy to the point I can not place any live bet on sportbook.
I even placed a duplicate bet.
Also mods deleted my last comment as well lol. They really trying to save face
Hey Liuuum,
Thanks for sharing that with us. Just to clarify, some things can’t be posted publicly, which is why your last comment was removed. We’ve sent the details to support and will make sure they’re updated on everything.
We appreciate your understanding and thank you for bringing this to our attention.
Mods wont let me upload photos of my convos with CS but if you contact CS they are saying the mods on the community forum is lying and there are 0 issues with live betting and the website so guys we are all lying sorry to disappoint
As well expect 0 compensation for the issues as well lol
Regarding compensation, no communication has been sent out yet. Once the issue is resolved and the team determines any compensation, all updates will be communicated via your account message. Please note that this is outside the control or decision-making of support or moderators.