@moderators can you please again confirm that this ticket that has apparently been open for over a month is going to be closed since @Brooke_Bovada said there were no issues? And effectively confirm that everything all of us have been experiencing is incorrect? I want to make sure I’m understanding this correctly. Thanks
@ Myfun97 and to everyone, we completely understand all of you need for clarity regarding the situation. Upon reviewing the matter, we can confirm that this issue is still ongoing, and a request for an updated status has been submitted. While some information has been shared to us that some part has been resolve but , it appears that not all have been fully solve.
We appreciate your patience and understanding as we continue to work on resolving this. I understand that it can be frustrating, and we’re committed to providing a clear update as soon as more information is available.
Please bear with us a little longer, and feel free to reach out if you have any further questions or concerns. We’re here to help.
Thank you again!
I appreciate the response. However now I have to ask the question, why did @Brooke_Bovada tell us point blank that there were zero issues after checking with “support”? This was less than 24 hours ago that she told us this and now you’re saying that there are in fact still issues.
Paul has told us a ticket has been open for over a month and yet every time an update is requested there is zero update to be given
Customer service tells me and I’m assuming everyone else that there is no issues reported as well as no ticket to be checked on
Brooke says there is no issues after checking with support.
Rhyz you just said there is ongoing issues but again, no resolution in site and no update about anything.
How can there be such conflicting information consistently being spread and how can customer service be totally in the dark about everything? I’m not speaking for everyone here but I imagine everyone feels similar when I say this has totally affected my experience wagering and has hindered me a TON from playing how I want to play on this site. To be told: there is issues, there isn’t issues, there is issues but we don’t have any updates, there actually isn’t issues, what issues?, there actually is issues……all this is happening while days and weeks and somehow MONTHS are going by with no compensation or explanation.
Other people may not like playing with live wagers or even wagering on sports in general so their experience may not be affected but for someone like me who switched over to bovada primarily a handful of months ago because I had heard that the platform was great….this has been unfortunately quite the opposite.
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I completely understand your frustration with the conflicting information you’ve received. To clarify, the response from Brooke was based on the information provided by the relevant department at the time. Unfortunately, it seems that some important details were overlooked in the escalation, leading to the confusion.
I sincerely apologize for the inconsistency in the updates you’ve received. I understand how this lack of communication has affected your experience, especially as a valued customer who expected a smooth and enjoyable platform. I want to assure you that we are actively looking into this issue, and the ongoing problems have been escalated. However, the situation is still being worked through, and more comprehensive details will be provided as soon as available.
I completely empathize with the impact this has had on your ability to enjoy the platform, and we are doing our best to address the issue. We appreciate your continued patience and feedback, and I can assure you that your concerns are being taken seriously. Please bear with us a little longer, and we will do everything possible to resolve this matter.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Thank you again for your understanding.
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I appreciate the response. I still feel that we are in no better place than we were a month ago when we were told that there were issues but no updates. I haven’t seen any updates or any improvement with the platform in this entire time yet I have been trying to bear with you guys for the benefit of the doubt hoping things will be resolved soon. Maybe I have missed something but I have been pretty invested in this.
Lastly, I assume since you are strongly confirming that there are still issues with this that if I contact customer service at a later time and ask for an update, they will be able to see the ticket and see that there are ongoing issues as well correct? They will not tell me that there are no issues and that the problem is with me or my browser?
I can confirm that the ongoing issue has now been communicated with all relevant departments to ensure everyone is on the same page. This way, when you contact customer service, they will be fully aware of the situation and will confirm that the issue is still being addressed. Rest assured, they will not provide any conflicting information regarding your case.
We appreciate your continued patience, and we are committed to keeping you updated as soon as we have more information.
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And Currently:
Just to be clear, CS says there are no issues, but then when presented with what moderators said, CS says there is a ticket open for the issues over the last couple of months and no compensation will be offered as well as the fact that they doubled down saying there are no issues. That’s why I provided a picture of the current live wagering options at the time. Difficult times here at Bovada. Thanks to all who are involved in attempting to make this better, but it just seems very unlikely that anything will come of this months long issue.
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The live betting site has been horrible for 2 months. No improvements. I have never seen it this bad. There are no good days with live betting.
Can’t see any English Premier League games on Boxing Day.
But hey, I guess I should try to troubleshoot on my end.
As bad as ever today. Two months in and they still can’t get their story straight, much less fix the issue. Leaving this comment to keep the thread visible.
One crazy part of this thread being at almost 800 comments is how many have also been deleted. Absolutely crazy that this is still going on. I would like to give @Rhyz_Bovada a shout out here. Seems like you are really trying to help us get answers here! Thanks so much!
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I read all these live betting comments and i personally dont see an issue. Sportsbooks and there arent many good offshore books left at least not ones where you can parlay live. Ya DraftKings FanDuel but they dont have the big selection like Bovada has. So instead of having the live lines there and available for someone to blindly take a 6 team parlay for $50 say and nail one like a blind lottery parlay live… maybe they dont want that anymore… thats called "taking a hit at a Sportsbook " some books dont like that. You can still do it though by just using the search bar. The game you want pops right up. By now live or not you should know what game you want easily search it and bet it. Takes a little longer but maybe thats what the book wants. They also this way may see a % in their favor by not giving up a no brainer homerun parlay that someone built in 10 seconds compared to it taking 2 minutes with goals and scoring changes that favor the new line and it ends up costing you your parlay after you successfully submit it. Like they said the issue isnt on their end its on yours. Kinda like take it or leave it
@ JaneLA can you provide a screenshot of what is showing from your end so we can add it up to the escalation thanks.
Hello everyone,
We need your cooperation, to help us investigate further the issues that was escalated, we kindly ask for your assistance in providing some additional details if you encountered some issues with LIVE BETTING. This information will be crucial in gathering more insights from your end. Please take a moment to provide the following:
- Have you attempted any troubleshooting steps? (Y/N)
- Did you visit other sites? (Y/N)
- Did you clear your cache and cookies? (Y/N)
- Did you try another browser? (Y/N)
- Are you using a mobile device? (Y/N)
- Are you using a desktop? (Y/N)
- What browser(s) are you using?
- What operating system (OS) are you using?
- What internet service provider (ISP) are you using?
- Please provide any relevant screenshots of the issue (showing what you see compared to the site).
- The exact time the issue occurred.
- Any specific lines or details showing discrepancies.
Your cooperation is greatly appreciated, and this information will help us resolve the issue as quickly as possible.
Thank you for your understanding!
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The live lines are up and running perfectly. There is no problem at all.
Click on futbol & all the lines are there.
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The lines might work at times. There are however issues everyday. I have 40 million lifetime points through live wagering. I know when the site is functioning. The last 2 months have been a struggle. So sick of hearing have you tried our trouble shooting steps.
Live lines always work on the morning
Because games haven’t gone final yet which means there aren’t any old, stale lines available to be left up to populate the entire page c
Like if your wife cheats on you every single day but she wakes up on the morning and 5 minutes into the day she says " well you know i haven’t ■■■■ed anyone else today" you aren’t relieved. You don’t think " wow that is great. She’s really turning over a new, leaf"
You just think " well no shit you haven’t cheated yet. Its 718 AM"
That’s where we are now lol
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Its crazy that for 2 months straight live betting has been so horrible. the page refresh and get old games that have been done for hours. you can click whatever sport your trying to bet and get a fresh page and than itll switch the games around to old games and than you have to refresh to an old game screen and refresh multiple times to get current lines. How has this been going on for sooooo long with no fix. complete horrible experience
with all due respect bro…Your’re the only one saying this VS. a hundred others saying the opposite. Just leave the thread and ignore us if you’re just going to tow the company line. Your comments don’t help what is clearly bothering a lot of users.
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Again- congrats on experiencing that, but what’s the point fof simply repeating what they’re saying when its only you? Announcement, I think Mexico is either a mod or a chat rep, otherwise what are you doing here in the thread.