These lines are “live” events ended more than 12 hrs ago
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At this point the repetitiveness indicates this is something that is helping the site’s bottom line.
It’s just like how they updated the system to only accept wagers that have odds changes in their favor, when odds change in favor of us while processing the wagers are always declined because “odds have changed”
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Anyone else unable to load the site right now? Did it crash?
At least 7-10 timesss
Customer service just now said the issues from November have been fixed. The guy also said there is no ticket open. And there will not be compensation (we knew that). The only reason I asked customer service tonight about the issue is because moderators said that customer service should all be aware of this issue and mods haven’t responded all day here after saying policies prevent compensation.
I am completely dumbfounded at what is going on. I’ve never seen anything like this.
There are positive things here, but this has overshadowed a lot. I don’t think it’s incredibly unreasonable to want to be able to trust information given by any and all employees of the site.
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There are 100% people who have been comped for the live line issues ( many multiple times totaling in the hundreds of dollars )
But all those people are also hosted players who have specific access to people who can help them
For unhosted players we are held hostage to A. What the site will admit and B. Their inter departmental communication ( which is notoriously awful here )
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Would anyone be willing to confirm if a ticket is still open?
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Would anyone care to state the policy that @Luna_Bovada mentioned that prevents compensation for those of us with proven documented issues for months?
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Would anyone be able to explain why customer service continuously and as recently as last night has said that there is no ticket open and that all issues have been fixed?
I hate to be the one that keeps driving this but again, live wagering is what I like to do most so it’s obviously a big deal to me. Thanks for your help!
Yes, the ticket is still open.
I’m not understanding the policy?
We have been over this already, I have advised you that CS are unable to help, so I’m not sure why you are constantly contacting them regarding this tbh.
EDIT: I have now placed a notice on your account so agents are aware of what you are referring to.
However, I would advise you do not keep contacting them, as they are unable to do anything to speed this up at all.
@Luna_Bovada said this. So that’s why I was curious about the policy.
And the reason I contact customer service is to get updates and figure out if anything is changing and when this will be fixed. Same reason I contact you guys. I mean it’s been over 2 months. I’ve talked to a lot of people and nobody has seen an issue last this long with not a single update. Like I said this is what I primarily like to do so naturally this has my attention. If the casino completely broke and collapsed and bovada had no casino anymore, it wouldn’t affect me at all so I wouldn’t be checking on its status but I’m sure other people here would just like casino players could probably care less that live wagering is a mess.
I completely understand your frustration, especially after having experienced this issue for an extended period of time without any updates. Please know that we are fully committed to resolving these challenges, though as a company, we face difficulties when trying to diagnose problems that are not universally experienced. This makes it harder for us to replicate and pinpoint the issue, which is why it may take longer to address.
Regarding your inquiries about ticket status and compensation, we do ask that you refrain from contacting Customer Service repeatedly on this matter, as it has been addressed several times. However, we do encourage you to keep your ticket open and track its progress so that we can continue working towards a resolution. We understand this issue is important to you, and I want to assure you that everyone is working diligently to fix it.
In terms of company policy, while bonus compensation may not be available due to specific guidelines, we do recognize the impact this is having on your experience, and we’re doing our best to find a solution. I completely appreciate your continued patience, and I encourage you to stay connected with your open ticket for the most accurate updates.
Once again, thank you for bringing this matter to our attention. We’re doing everything possible to address it and ensure that your experience improves moving forward.
I’m confused unfortunately now. You want me to refrain from contacting customer service about this issue but you want me to continue to check on “my” ticket? First, how would I track my ticket’s progress or stay connected with my open ticket as you said without contacting customer service? And also, the ticket isn’t just for me is it? My understanding was that you guys opened a ticket in November for this general issue that was for everyone. Is that not accurate? Also, I have been told as recently as yesterday that there is no ticket and the issue has been fixed. I know Paul said he updated the account with information so customer service knows what is being talked about but like I said as recently as yesterday customer service had no idea that there was an issue, a ticket, or anything for that matter. I still am unsure how I am supposed to “track” or “stay connected” with this ticket or issue without contacting customer service to figure out what is going on.
Also, what are the “specific guidelines” that are preventing anybody that has proven to be experiencing these issues for months from getting any compensation? You are clearly acknowledging the issue (even though customer service won’t) so I’m confused at what is preventing bovada from saying something along the lines of “we understand there is an issue with live wagering that has persisted for 2+ months and it is drastically affecting certain players’s ability to seamlessly use our platform. Although we have not found the cause for this, have zero updates regarding this, and have no idea when it will be fixed…here is x amount of compensation for the delay, hassle, inconvenience, etc”.
Thanks again for the reply and attempt at helping!
To clarify, we are advising you to refrain from contacting customer service regarding the live betting issues directly. However, if you still have an open ticket, you may continue to communicate with them for updates on the status of your ticket, but please avoid inquiring specifically about the live betting issue as it has already been escalated from our end. Despite continued communication with customer service, please note that any further responses may be beyond our control, as we are awaiting updates from the higher decision-making level.
The ticket we raised is a broader issue that affects all players experiencing this problem, and we will notify you in this thread if there are any updates regarding it. We appreciate your patience and understanding while this is being investigated further.
Regarding the specific guidelines mentioned here, as we have communicated previously, the issue is under review by higher decision-makers, and it is beyond our immediate control to provide compensation at this time. We understand how challenging this has been for you and others, and we are actively working towards a resolution.
Thank you again for your understanding and patience. We will continue to keep you updated as soon as we have more information.
I do not have a ticket open specifically. Customer service told me to open a ticket weeks ago and it took 6+ days for them to respond to me with the message I posted earlier in this thread saying I was the only one experiencing the issue and that I shouldn’t trust the live scoreboard. So obviously they had no idea what was going on and what the problem was. They still have no idea what’s going on or what the problem is so in that regard, you guys are correct that it is a waste of time trying to contact customer service about this issue.
And regarding compensation what you are saying is the “higher decision makers” do not feel that a 2+ month long issue that is proven to be affecting a magnitude of players and seriously inconveniencing them is worthy of any compensation. That’s enlightening too.
Thanks again for your attempt at helping the situation! We do appreciate it. It’s better than customer service denying the issue all together.
Again, this has already been explained to you.
What a drama. Useless website
I just want live betting to be the way it used to be, man. I really don’t see how this issue not being universal 1000% of the time is such an obstacle to simply fixing it? It’s an issue that happens regularly in the same manner to many people. How is that something that cannot be detected/fixed? I’m just trying to hard to be patient with Bovada in general, but this is getting comical at this point @moderators not that you guys know much or can do anything, I guess? But jesus dude, ya’ll know what’s happening you have 100s of examples here of the exact same type of issues now, for a really long time, from a lot of different
Bovada customers. It seems like the guy was right about ya’ll almost preferring this to steer people to the casino. That sucks.
Its veru odd to see moderators asking customers NOT to contact customer service about an issue
Especially given the mods aren’t here 24/7 and aren’t proviso any updates of note
I don’t see why the players contacting CS would be an issue ( other than its really just a waste of time on the players part as CS here is largely completely useless and more than likely wouldn’t even be aware there is an issue in the first place )
But that’s a problem for the customer to worry about not the mods
Once again I’ll reiterate my previous position that this thread should just be closed as all its doing is giving the players false hope that this issue will be fixed while also simultaneously pissing the players off that its now been 59 days and the issue not only persists but is in fact worse AND the people the site employees to answer customer questions isn’t even able to acknowledge the issue exists in the first place
This thread is a complete and utter waste of time and will almost certainly still be going on 2 more months from now with no resolution
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We are advising players not to keep contacting CS as there is nothing they can do in regard to this issue. Some players are contacting daily and asking for updates, when there aren’t any.
We do appreciate this is taking a long time, however the situation and all questions arising from it have clearly been explained numerous times here.
As soon as there is any update on the matter we will share the update here.
It is very unfortunate. Seems like the team has given up. With the exact same problems day in and day out it is not being worked on. It also seems like the company is taking no ownership for their problems. It is so difficult to try and live wager. Loyal vested players deserve much better.
If you are still having issues we would advise you grab a video, so we can add it to the ticket, along with your device information. The more example we have the better chance they have of finding a pattern and then issue a fix.