Wager Settlement Issues (Part 1)

PROPS-126926695 can we settle now?

@Mikey @Brooke_Bovada

Checking on this for you.

1 Like

The below reply from support makes no sense. They admit Beverley was not a listed player. The top point scorer wagers clearly state below the players offered “listed players only.” The number of points scored by players not listed does not matter. Help @Mikey @Brooke_Bovada

“Patrick Beverly had scored the most for both teams with 26 points, meanwhile, Derrick White scored 21 points where he was tied with De’Anthony Melton. As Patrick Beverly wasn’t listed as a goodwill gesture, the bet was settled as a No Action and the risk amount returned to your account. The reason that shows your wager was settled due to the selected not starting or participating, is incorrect as we do see that White did play, I do apologize for the wording of the wager.”

I was advised by our sports team that prop wagers will take longer than regular game lines to be settled since traders need to wait for full official scorebox and gamebooks to be published after the end of each game (from 15 to 45mins in some cases). In this case, we will need to wait.

1 Like

if a random player not offered in top point scorer/top receiver/top rusher/etc. ends up being the top point scorer the bet is not voided. The wager is for the top point scorer among the listed set of players. This is so frustrating.

Definitely agree with this. Cmon bovada. It’s clear as day in the description. Says listed players only clear as day. Pay him

1 Like

This is not right @moderators. Please fix this for this man as it is clearly a win. Getting really tired of the grading “mishaps”. Rarely and I mean rarely does it ever happen on the other sites I’ve used. Here you have to go back and manually review every wager placed to make sure this bs doesn’t happen. And it happens every damn day

1 Like

We are taking a further look into this for you. We do understand your concerns as it relates to us considering a player who was not listed. We will get back to you shortly.

Thank you Maddie_Bovada. After 14 hours of trying to have this fixed unsuccessfully I really hope you are able to help me get this wager graded correctly.

1 Like

any update would be appreciated @Maddie? It’s been another hour and I am still waiting for word on when the wager will be graded correctly.

It’s really upsetting as a player to have to spend so much time trying to get a wager graded correctly. Putting a serious damper on my weekend :frowning:

We have escalated this to @James to see if there is anything we can do to further assist given that the sports team have advised on the reason as to why the wager was graded as no action. We understand your concerns and are trying our best to see if and how we can assist. For right now, the settlement provided by the sports team will have to stand. We will let you know as soon as we have an update.

Ref: 23121860807450

Bet is a win. Game ended a bit ago. Please grade need for new games coming up. Thanks

Wager has been settled. Congrats.

Can i get ref 23121861337890 settlped please?

Checking right now.

The wager has been settled, congrats on the win.

Hello please settle 23121861795931. First period has been over for a while thanks

Hey @moderators can i please get this graded now? It’s been quite awhile. Thanks for your help!
Ref. 23121861295835

Another day. Another misgraded wager by the sports team. @moderators please have wager grading fixed Ref. 23121861717534

Loss - 3 Team Parlay
Risk $ 130.00 / To Win $ 5,301.92 / Odds +4078
Player Stats Specials
12/3/23
C Hubbard, M Sanders & R White to Combine for 200+ Rushing Yards (+500)
Carolina Panthers @ Tampa Bay Buccaneers
(Game) Player Stats Specials
All named players must take part for relevant selection to have action.
Football - NFL Dec 03, 2023 04:05 PM EST
Player Stats Specials
12/3/23
DeVonta Smith, A.J. Brown, Deebo Samuel, Brandon Aiyuk To Combine For 300+ Receiving Yards & 2+ TD’s (+300)
San Francisco 49ers @ Philadelphia Eagles
(Game) Player Stats Specials
All named players must take part for relevant selection to have action.
Football - NFL Dec 03, 2023 04:25 PM EST
Week 13 - {Lincoln Financial Field} - Philadelphia
Loss
Player Stats Specials
12/3/23
A Cooper, C Kupp, D Njoku, E Moore, P Nacua & T Higbee to Combine for 250+ Rec Yards (-135)
Cleveland Browns @ Los Angeles Rams
(Game) Player Stats Specials
All named players must take part for relevant selection to have action.
Football - NFL Dec 03, 2023 04:25 PM EST

notice the leg the graded incorrectly was not even close to a loss. 372 yards and 4 tds.