Wager Settlement Issues

Mikey_Bovada · February 14, 2021, 10:21pm

@Bears022, checking on this right now, will keep you updated.

Mikey_Bovada · February 14, 2021, 10:22pm

Shows that it has been settled.

Bears022 · February 20, 2021, 12:15am

Mikey,

Thank you. Can you grade Ref. 21021274009459?

Jadams87 · February 20, 2021, 11:17pm

21021274691038. Fight never happened

Matty_Bovada · February 20, 2021, 11:21pm

@Jadams87 we’ll check on it

maniacsell · February 20, 2021, 11:52pm

Also here, fight never happened 21021274694504

Thanks!

Matty_Bovada · February 20, 2021, 11:52pm

if not rescheduled today, we’ll void all bets

Bears022 · February 21, 2021, 1:12am

Can you grade Ref. 21021274780171
?

Bears022 · February 21, 2021, 1:33am

This game has been over for 40 mins. Why hasn’t this been cleared? Ref. 21021274780171

Brooke_Bovada · February 21, 2021, 1:34am

Hi @Bears022, checking your wager now.

Bears022 · February 21, 2021, 1:49am

Brooke,

What is going on with this?

Bears022 · February 21, 2021, 1:54am

Iowa state scored 56. Oklahoma scored 66. I took Iowa State +22.5. Why is this taking so long to grade? We’re going on an hour. Ref. 21021274780171

Brooke_Bovada · February 21, 2021, 2:18am

Hi @Bears022, your wager was escalated to our Sports Team and they are currently working on the settlement.

Brooke_Bovada · February 21, 2021, 2:32am

@Bears022, your wager has now been settled.

jjfish · February 21, 2021, 9:25pm

Please advise wager ref. 21021275304587 cashed but still pending in account

Mikey_Bovada · February 21, 2021, 9:32pm

It has now been settled.

kylecross22 · February 28, 2021, 6:51am

Hello,

I am currently having a dispute with Bovada customer service regarding the wager that I made for Saturday afternoons Xfinity NASCAR race. When I logged on to make my selection for the race, I chose Austin Cindric to beat Tyler Reddick head to head. At the ending of the race, Reddick ended up beating Cindric but was later disqualified due to a failed post-race inspection. I chatted in because I read that you guys updated rule 5 of the motor sports rules to include post-race inspections only to be told that I wagered on the race winner and not the head to head wager that I am sure that I chose. I asked customer service to please investigate the wager as the odds that I received were EVEN and not normal NASCAR race winner odds. Not only did customer service dismiss my complaint, the supervisor even disconnected the chat on me when I wasn’t done speaking. It’s really a shame how hard it is to get someone who is competent to understand my complaint and help me resolve it in a fair manner.

Here is the wager I was left with in my account after choosing Austin Cindric (EVEN) to beat Tyler Reddick (-130) head to head.

As you can see, for some reason my wager shows race winner when that is not at all what I chose. If I was to choose Austin Cindric to win the race he would be around a +500 for the entire race and not EVEN money. Cindric wasn’t the favorite to win, in fact he wasn’t even the second favorite, he was the third favorite to win the entire race. As you can see in the article below, the “Odds to Win the 2021 Contender Boats 250 Xfinity Series Race according to Bovada Sportsbook” was updated on the day of the race and showed Tyler Reddick as full race favorite at +210 followed by Noah Gragson at +280, and then my supposed “full race” winner Austin Cindric at a whopping +500 compared to the EVEN money that you guys are saying I accepted when choosing the full race winner.

https://lasvegassportsbetting.com/2021-Contender-Boats-250-Xfinity-Series-Race-Odds_P45149.html

It is entirely too hard to get assistance via the chat as it seems that no one is competent enough to understand my issue. That’s why I’m coming for moderator help.

All I am saying is that someone made an error when creating the wager I chose this afternoon. It was supposed to be head to head at EVEN money and for some reason whoever created the wager made a mistake. It is okay, mistakes happen, but at least own up to them and correct what is right.

I chose Cindric to beat Reddick, Tyler Reddick was disqualified and according to your rule 5 of the motor sports wagers, I should have won the bet.

Here are the official NASCAR results for Saturday’s race in Miami…

https://www.nascar.com/results/racecenter/2021/nascar-xfinity-series/contender-boats-250/stn/results/

Thank you for your time.

Ryan_Bovada · February 28, 2021, 1:56pm

I’ve now escalated this to the Sports Team and will PM you when I have more details.

alariens · March 3, 2021, 4:54am

Hello, I had a $15 +100 bet on the Suns to get First to Ten Points in the 3rd quarter of tonight’s game. I bet on the suns, they were first to ten points, and it was marked a loss.

Here’s the play by play https://www.espn.com/nba/playbyplay?gameId=401267702
At 8:15 in the 3rd Chris Paul scores the Sun’s 10th point of the quarter, at the time the Lakers scored only 8. I’ll attach my bet slip below. Please correct this and credit my account $30 as soon as you are able.

Thank you for your help.

alariens · March 3, 2021, 5:04am

I see my account was credited, thank you very much for the help.

To be fair to whoever was scoring, this was a strange series of events. Tied 8-8 for the quarter, and the lakers commit back to back technicals to bring the suns to 10-8. Like 5 seconds later the lakers even it up 10-10 for the quarter. Easy to miss.