February 3rd Cashier issues

Website Updates
#840

Furthermore, we understand everyone’s frustration, and it’s completely valid given the difficulty reaching support and the lack of clear updates. Please be advised that moderators do not have the ability to compensate accounts, and we recommend reaching out to support directly regarding this matter.

We know this isn’t the answer many want to hear, but the team is actively working through the backlog as quickly as possible. Everyone’s feedback regarding communication and transparency has been noted and shared with the appropriate teams.

We understand how frustrating this has been, and we truly appreciate your patience while the process is being completed.

#841

If the financial team is working on the back log and manually crediting accounts, why would the players need to reach out to a cs agent? Also a mod said earlier in the thread the most of the back log had been worked through and only a few accounts needed to be adjusted. Not only is there a lack of communication from bovada, we are now receiving conflicting responses.

#842

Hi @groovywzrd, that’s a fair question, and I understand why the mixed messaging has been confusing.

The financial team is working through the backlog and manually reconciling affected transactions, but reaching out to customer support helps ensure that any individual account that may still require review is properly flagged and documented. In many cases, accounts are resolved automatically as part of the reconciliation process, while a smaller number may still need manual verification.

When it was mentioned that most of the backlog had been addressed, that referred to the overall volume, not that all cases were fully completed at that point. Some accounts can take longer depending on the transaction method and verification required, which is why responses may seem inconsistent.

We recognize the communication gaps and understand the frustration this has caused. Your feedback has been noted and shared with the appropriate teams so messaging can be clearer and more consistent going forward. We appreciate your patience while this is finalized.

1 Like
#843

If most of the accounts have been addressed, how much longer will it take to address the remaining accounts. From this forums thread most of LTC deposits have not been received.

#844

If most of the accounts have been addressed, how much longer will it take to address the remaining accounts. From this forums thread most of LTC deposits have not been received. Every time we reach to CS they say another 24 to 48 hours. It has already been 90 hours since the issue occurred

1 Like
#845

Unfortunately, we don’t have a specific timeframe at the moment. We completely understand your concern, and the team is still working on resolving this issue. Rest assured, you will be notified once the issue is resolved. Thank you for your patience.

#846

STOP TELLING US TO REST ASSURED…you would not rest assured if your money was missing for 5 days w/o any resolution or indication that the problem is being fixed. This indefinite wait is completely unacceptable and we will not forget this

1 Like
#847

We completely understand your concern, @dperez2006. Please be advised that the team is working as quickly as possible to resolve the issue. We kindly ask for your continued patience and understanding during this time.

#848

5 days later and still nothing what the heck is going on. I have been told over and over again to wait 24 hours and still nothing

#849

They have confirmed my deposit was part of the problem and have all my info and keep saying it will be escalated. This is the slowest escalation i ever heard of. But oh yea thanks for my little 50 dollar bonus with rollover

#850

We once again empathize with the delay this is causing. While we don’t have a specific timeframe at the moment, please know we’re still investigating the issue and will keep everyone informed as soon as there’s an update.

#851

y’all could be saying that for days, weeks. How about matching what we deposited at least.

#852

Compensation was already offered for this delay, so a match most likely would not be possible.

#853

And this is the FAFO part that comes with depositing to Bovada…

#854

So no matter how long this takes y’all think a 50 credit was good enough compensation

#855

Some people might be missing thousands…so $50 should cover it right? Haha /S
Also going to be interesting how they bridge the gap of the crypto value at time of deposit versus when they actually get around to it being credited…
If this is from the FEB 3rd issue then BTC is now down $10k since then

1 Like
#856

Dude we don’t want compensation. WE JUST WANT OUR DEPOSIT.

5 days, and we’re still investigating. It’s OUR money to begin with.

Would you be okay if your employer was 5 days late paying you and said

“Well Idk when you’ll get paid and it’s not guaranteed but give us 24-48 hours to investigate on day 1”

and then said the same thing on day2. and day3. and day4. and day5. All while providing no reason, no explanation, nothing. It’s absolutely ridiculous.

1 Like
#857

I mean it’s absolutely ridiculous the people who are missing $25 got the same $50 compensation as the people missing thousands.

2 Likes
#858

Compensation is at the discretion of our promotions team. Stay tuned to see if anything else would be offered. I cannot confirm or deny this unfortunately.

#859

I cannot justify anything Customer Support advised you; however, we’re still investigating the issue and will keep everyone informed as soon as there’s an update.