Still waiting on the point drop. Last one was 15 days ago for me. they are driving away long term customers who spend a good amount.
Customer service doesnât know what theyâre talking about. Theyâre forced into giving compensation now after explicitly stating it to everyone by email. Will just be different amounts for everyone
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Ever notice how every customer support agent youâve ever gotten is from out of the country but somehow the little phone line message about high call volume due to site outages is by an American guy? Somebody at the top makes policies and guidelines that customer service reps have to follow, regardless of how messed up the situation is. They know exactly what they should be doing but they hide behind their customer service reps and I honestly feel bad that those employees have to take this onslaught of complaints and abuse when upper management could easily be transparent and update the players.
Yep. They obviously tried to tighten it up this year both in terms of casino and in bonuses. That was probably a topic of discussion in a meeting end of yr last yr.
Definitely not good for us as customers. Better to stick to sports or not play.
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I was for maybe 8 or 9 months til end of January.
Automatic point drop every 5 days.
The bonuses are exponentially better. Around Christmas time I got a bonus for $1,000 with a 1X rollover. Essentially a free $1,000.
But many times I got $2-$500 .
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Thatâs just not true. They have said from the beginning, and many many times in this forum, that additional compensation will be awarded once all issues have been resolved. If they would have given out compensation after day 7, and the site remained down 14 more days, everybody would rightfully want more compensation - and theyâd have to start the process of determining and paying out that compensation all over again. They mass dropped the points a week ago to everybody - just to try and hold people over from blowing up customer service. Iâm as salty as anybody about how bad the site has been. Delayed deposits, not being able to bet NBA conference finals, casino glitches, etc⌠but I donât know why people keep asking the same question expecting a different answer - the only thing that comes of that is getting a rep that doesnât understand or doesnât know and then freaking out over their incorrect response
Another thing is most of the hosts that answer the hosted # are very friendly and very helpful.
Not all of themâŚbut most.
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Thanks for letting me know was just wondering because I just became hosted the other day
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Nice. Good for you man
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Yeah thanks man but yeah I was really happy to see that.
Just remember it is temporary so donât get too used to it and start âexpectingâ it
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Have sister sites received any information or compensation?
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I get you and yeah lol hopefully it does stick with me for a while
What is âhostedâ I am Legend 1 and havenât heard of that. Just curious about what that means and what all goes into it. Probably a stupid question LMAO.
Small group of peopleâŚgenerally under 1000. Could be as small as a few hundred evenâŚthat get extra perks and rewards and bonusesâŚ
Have their own 1-800 number and are dealt with separately of the customer service reps via live chat or the 1888263 number .
Essentially a high roller group.
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Nothing goes into it though. You are chosen at random and it is temporary. They cycle people in and out of being hosted so it isnât permanent. But your chances are certainly higher if youâre spending thousands and thousands
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Are other people able to contact customer service? I havenât been able to reach anyone with the live chat. Iâd like to place some bets but am nervous about depositing with the site stability issues.
Anyone else getting error on live WTA match coco Goff vs Trevino??