I agree with this statment.
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This is crazy. How many days has this been now? Yes we all deserve compensation
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I didnât mean to come off as rude as I did itâs just been a frustrating few days on here and I would like to deposit this morning and get some plays in today. My bad @Paul_Bovada
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I will Not be spoken for! I am Not apart of the were All waiting to lose Our money to you! B.S. STHU you janky some BIHâŚLMMFAOâŚTake your time Leaders, and stop letting pest get @ Yall? Most of Our community are showing that they are weak and kindy hopelessâŚ?
This comment is sooo confusing 
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So even though reps and site said we would be compensated for missing weekend nba and nhl playoffs all we get is it fixed and no compensation even though we were promised
Just talked to CS and can confirm what others are saying. No compensation. All we can we do is speak with our wallets. I hope that a more experienced/respected member of this forum will organize a deposit boycott until we get transparency.
Bovada doesnât have to do the right thing here, they can run their business however they want. They can violate their Bovada Promise daily if they want.
But we also donât have to deposit and put up with it.
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That was disinformation
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It depends on which CS rep you speak with half say additional comp will be given the other half says no additional comp will be given just wish I was given a straight answer.
When will we be compensated?! This is not okay. Nobody trusts a word you guys say and itâs sad youâre continually scamming people
@BigRon34 If you donât believe anything I say why are you asking me questions?
But I will repeat this once again.
We have not been informed of any compensation plans as of yet.
Should this happen, you would likely be contacted via account message as before.
If we do hear anything we will share the information, but as we have already stated at this time we have no information to share.
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Paul, I for one appreciate that youâre coming out in the line of fire. These issues arenât your fault, and itâs a tough position that youâre in. While we know you canât control what information youâre given, the message that Iâd really hope gets conveyed is that we just want transparency. It does feel like gaslighting when we didnât hear updates for two days and are being told we just have to be a little bit more patient. Thatâs a really disrespectful way for Bovada to handle it. Thank you.
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I think people/players/customers/whatever theyâre called want a straight answerâŚstraight. Is there compensation coming Yes or No. Not in between kind of answer. Just ask nicely to your upper team management. Hey will there be any?? yes or no ? So we can tell them and close this thread already. Itâs simple Yes or No please keep it simple donât copy paste what we received in our messages.
The org structure of this site/business is built to fail. When itâs not possible to speak with anyone on a management team to escalate general issues, a technical team to escalate technical issues, or the âmarketing teamâ about the constant unannounced changes to âpromotionsâ like points drops, requesting free play, etc. it adds to the frustration. The CS agents and âcommunity moderatorsâ are hung out to dry in this model and forced to take all the frustrations from customers, which is not really fair to them either. This model has also led to a lack of communication across the board⌠from team to team within bovada and especially from bovada to customer. Itâs like a bunch of 12 yr olds are at the top levels of this business. Itâs certainly no one thatâs ever had any experience running a business. First of all âthe customer is always rightâ is a phrase thatâs never been heard or said by anyone running or working for bovada. Most CS agents will argue with you before they help you, which is ridiculous. They create rules that benefit bovada and never the customer and do not communicate those new rules⌠example I used to be able to request free play multiple days in a row between deposits then bovada puts in a rule you can basically request free play one time after you deposit. However at the same time thereâs a rule that says if the site has issues that bovada will provide compensation 48 hrs later. It was over a week of issues before they sent out their weak ass 20-50 worth of points to everyone. Since then there has been mixed messaging from moderators and CS agents regarding any future compensation once the issues are finally resolved, and some CS agents even saying the issues are already resolved despite the banner still on the front page. Until either someone else buys this site and starts running it correctly or whoever owns it now fires the management team, issues like these will continue to frequently happen. We all simply must accept that the people that manage this site as well as the mods and agents that support it are all totally clueless, especially when it comes to running a business, communication, customer retention, and customer relations.
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We have a meeting in a couple of hours, this will no doubt be discussed, and if we can provide any information we certainly will.
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Because a response is better than no update and being left in the dark man
Sorry for being snappy. Just frustrated to the max
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i think theres a problem again, scores not showing in live sports. or is it just me?